# Fusion CX

> Fusion CX is a privately built, acquisition-minded customer experience and business-process services group that runs voice, chat, email, back-office, collections, technical support, healthcare documentation, and AI-data operations for enterprises. Founded in 2004, it combines a distributed onshore, nearshore, and offshore workforce with software developed through Omind, positioning itself between traditional labor-heavy BPO providers and pure customer-service software vendors.

- **Founded:** 2004
- **Headquarters:** Kolkata, India and Norcross, United States
- **Founders:** Pankaj Dhanuka (Co-Founder, Chairman, Managing Director & CEO), Kishore Saraogi (Co-Founder, Managing Director & COO)
- **Team size:** The company website states 12,500+ employees; 2025-2026 acquisition and award releases state more than 20,000 employees after subsequent expansion.
- **Products:** Customer service outsourcing, Sales and customer acquisition, Technical support and back office, Collections and revenue-cycle support, Omind AI suite
- **Notable:** Expanded from a 2004 support operation into a network of more than 40 delivery locations across 15 countries., Built a portfolio through acquisitions including Ameridial, SupportSave, Boomsourcing, Omind Technologies, Ready Call Center, Sequential Technology International, Scribe.ology, and Skycom BPO., Filed a draft red herring prospectus with India’s securities regulator in May 2025.

## Products & services

- **Customer service outsourcing** — Inbound support, complaint and escalation management, after-sales service, retention, and omnichannel care across voice, email, chat, messaging, and social channels.
- **Sales and customer acquisition** — Outbound sales, lead generation, appointment setting, win-back programs, and customer-lifecycle campaigns.
- **Technical support and back office** — Help desks, product troubleshooting, order management, data entry, document verification, claims processing, and workflow operations.
- **Collections and revenue-cycle support** — First-party and digital collections, payment workflows, healthcare revenue-cycle support, and regulated borrower engagement.
- **Omind AI suite** — Contact-center technology including voice AI, real-time agent assistance, AI quality management, accent harmonization, workflow automation, and workforce tools.
- **AI data infrastructure** — Data collection, annotation, human-in-the-loop validation, generative-AI operations, and multimodal training data through specialist brands including Annotera.
- **Healthcare documentation** — On-site and virtual medical scribing, AI-assisted documentation, and patient-engagement support through Scribe.ology.
- **Right-shored delivery** — Custom combinations of onshore, nearshore, and offshore teams designed around language, compliance, cost, resilience, and time-zone needs.

## Achievements

- Expanded from a 2004 support operation into a network of more than 40 delivery locations across 15 countries.
- Built a portfolio through acquisitions including Ameridial, SupportSave, Boomsourcing, Omind Technologies, Ready Call Center, Sequential Technology International, Scribe.ology, and Skycom BPO.
- Filed a draft red herring prospectus with India’s securities regulator in May 2025.
- Received Frost & Sullivan’s 2025 North American Customer Experience Management Technology Innovation Leadership Award.
- Received Frost & Sullivan’s 2026 North America Customer Value Leadership recognition in customer experience management.
- Won a 2025 Stevie Award for Customer Service Team of the Year after integrating Scribe.ology.
- Opened a 1,000-seat Siliguri facility and a 350+ seat Bengaluru facility in 2025.
- Added approximately $25 million in annualized revenue through the January 2026 acquisition of Skycom BPO, according to the acquisition announcement.

## Latest updates

- **2026-07** — Frost & Sullivan gave Fusion CX its 2026 North America Customer Value Leadership recognition for customer-experience transformation.
- **2026-01** — Fusion CX acquired El Salvador-based Skycom BPO, expanding its Latin American nearshore footprint and adding about $25 million in annualized revenue.
- **2025-10** — The company completed the integration of Scribe.ology and received a Stevie Award for Customer Service Team of the Year.
- **2025-08** — Fusion CX opened new delivery facilities in Bengaluru and Siliguri, adding more than 1,350 planned seats in India.
- **2025-07** — The company expanded in Manila and Legazpi with 1,000 seats across two Philippines facilities.
- **2025-05** — Fusion CX filed its draft red herring prospectus with SEBI and received a 2025 Frost & Sullivan technology innovation leadership award.

## Links

- Website: https://www.fusioncx.com/
- LinkedIn: https://www.linkedin.com/company/fusioncx-official/
- Twitter/X: https://twitter.com/fusion_cx
- YouTube: https://www.youtube.com/@fusioncx
- Instagram: https://www.instagram.com/fusioncxofficial
- Facebook: https://www.facebook.com/FusionCX

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Profile page: https://yespress.io/fusion-cx
Published by YesPress — https://yespress.io
Last updated: 2026-08-16