# Front

> Front is a customer service platform that unifies email, chat, SMS, social and voice into one collaborative workspace. It looks like an inbox, behaves like a help desk, and adds AI on top so teams can answer faster without losing the human voice their customers hired them for.

- **Founded:** 2013
- **Headquarters:** San Francisco, California, United States
- **Founders:** Mathilde Collin (Co-founder, Executive Chair (former CEO)), Laurent Perrin (Co-founder, CTO)
- **Team size:** ~540 employees
- **Products:** Shared Inbox, Front AI, Workflows & Routing, Analytics, Knowledge Base
- **Notable:** Crossed $100M ARR in 2024 under new CEO Dan O'Connell., Repeatedly named a Leader on G2's Customer Communications and Help Desk grids., Reached $1.7B valuation in 2022 Series D.

## Products & services

- **Shared Inbox** — A unified workspace for team email, SMS, chat, social, and voice - assignable, taggable, and visible across teammates.
- **Front AI** — AI agents and assistants that draft replies, summarize conversations, route messages, and resolve common requests automatically.
- **Workflows & Routing** — Rules-based and AI-driven routing that sends each message to the right person with full context attached.
- **Analytics** — Real-time dashboards on response time, CSAT, team load, and SLA performance.
- **Knowledge Base** — A help-center product launched in 2023 to round out the platform into a full customer service suite.
- **Integrations & API** — 100+ native integrations with Salesforce, HubSpot, Shopify, Jira, Slack, and a developer API.

## Achievements

- Crossed $100M ARR in 2024 under new CEO Dan O'Connell.
- Repeatedly named a Leader on G2's Customer Communications and Help Desk grids.
- Reached $1.7B valuation in 2022 Series D.
- Backed by tech-CEO syndicate including Zoom's Eric Yuan, Slack's Stewart Butterfield, and Atlassian's Mike Cannon-Brookes.
- Powers customer operations for 9,000+ companies across 100+ countries.

## Latest updates

- **2024-01** — Dan O'Connell joins as CEO; Mathilde Collin transitions to Executive Chair.
- **2024-06** — Launch of Front AI Agents, including AI Answers and AI Compose.
- **2024-10** — Reports surpassing $100M in annual recurring revenue.
- **2025-03** — Expanded voice and SMS channels for omnichannel customer support.

## Links

- Website: https://front.com
- LinkedIn: https://www.linkedin.com/company/fronthq
- Twitter/X: https://twitter.com/frontapp
- GitHub: https://github.com/frontapp
- YouTube: https://www.youtube.com/@FrontHQ
- Instagram: https://www.instagram.com/frontapp/
- Facebook: https://www.facebook.com/frontapp

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Profile page: https://yespress.io/front
Published by YesPress — https://yespress.io
Last updated: 2026-05-29