# Freshworks

> Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.

- **Founded:** 2010
- **Headquarters:** San Mateo, California, United States
- **Founders:** Girish Mathrubootham (Co-founder & Executive Chairman (former CEO)), Shan Krishnasamy (Co-founder & former CTO)
- **Team size:** ~4,400 employees
- **Products:** Freshdesk, Freshservice, Freshsales, Freshmarketer, Freshchat
- **Notable:** First India-born SaaS company to list on Nasdaq (FRSH, September 2021)., Raised $1.03 billion in its IPO at a ~$10.1 billion valuation., Reached full-year profitability in fiscal 2025 with ~$191.4M net income.

## Products & services

- **Freshdesk** — Cloud customer support and helpdesk software with ticketing, omnichannel support and automation - the original product that started the company.
- **Freshservice** — IT service management (ITSM) and enterprise service management platform covering incident management, asset management and service requests.
- **Freshsales** — CRM and sales automation software for managing leads, deals and customer relationships.
- **Freshmarketer** — Marketing automation and multichannel engagement tool for campaigns and customer journeys.
- **Freshchat** — Conversational engagement and live chat software with AI-powered chatbots.
- **Freddy AI** — Freshworks' AI layer - AI agents, copilots and insights embedded across the product suite to deflect tickets, assist agents and surface analytics.

## Achievements

- First India-born SaaS company to list on Nasdaq (FRSH, September 2021).
- Raised $1.03 billion in its IPO at a ~$10.1 billion valuation.
- Reached full-year profitability in fiscal 2025 with ~$191.4M net income.
- Grew to more than 66,000 customers globally.
- Freddy AI surpassed $25M ARR with 8,000+ customers in roughly a year.

## Latest updates

- **2026-03** — CEO Dennis Woodside positions Freshworks as 'the attacker who's taking share' and pitches an enterprise/EX-first future at Refresh 2026.
- **2026-02** — Board authorized a $400 million share repurchase program.
- **2026-02** — Reported swing to full-year 2025 profit; FY2026 revenue guidance of $952M-$960M (13.5-14.5% YoY growth).
- **2025** — Freddy AI ARR crossed $25M with 8,000+ customers; three-year target of $100M AI ARR and $1.3B total ARR by 2028.

## Links

- Website: https://www.freshworks.com
- LinkedIn: https://www.linkedin.com/company/freshworks-inc
- Twitter/X: https://twitter.com/FreshworksInc
- GitHub: https://github.com/freshworks
- YouTube: https://www.youtube.com/freshworks
- Instagram: https://www.instagram.com/freshworks_inc
- Facebook: https://www.facebook.com/FreshworksInc

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Profile page: https://yespress.io/freshworks
Published by YesPress — https://yespress.io
Last updated: 2026-06-02