# Freshsales

> Freshsales is the AI-powered CRM product from Freshworks (NASDAQ: FRSH), designed to help sales teams close deals faster without drowning in complexity. Built on the same philosophy that made Freshworks a $900M+ ARR public company - that business software should be delightfully simple - Freshsales combines lead scoring, built-in phone and chat, marketing automation, and Freddy AI into one platform starting at $9 per user per month. Over 67,000 businesses worldwide use Freshworks products, including NHS, Honda, Hugo Boss, and Cisco.

- **Founded:** 2010
- **Headquarters:** San Mateo, California, USA
- **Founders:** Girish Mathrubootham (Founder & Former CEO), Shan Krishnasamy (Co-Founder & Former CTO)
- **Team size:** 5,000+ employees across 13 global locations
- **Products:** Freshsales CRM, Freshdesk, Freshservice, Freshmarketer, Freshsales Suite
- **Notable:** First Indian founder-led VC-backed SaaS unicorn to IPO in the US (NASDAQ, September 2021), Achieved $1B+ IPO raise in 2021, Reached GAAP profitability for the first time in FY2025

## Products & services

- **Freshsales CRM** — AI-powered sales CRM with lead scoring, built-in phone and chat, email automation, Kanban pipeline views, and Freddy AI. Plans from free (3 users) to $119/user/month.
- **Freshdesk** — Multi-channel customer support platform handling email, phone, chat, and social. The original Freshworks product launched in 2010.
- **Freshservice** — IT Service Management (ITSM) platform with AI-driven automation, IT Asset Management, and enterprise-grade workflows.
- **Freshmarketer** — Marketing automation and campaign management tool, starting at $23/month.
- **Freshsales Suite** — Combined sales and marketing automation platform for teams wanting a unified go-to-market stack.
- **Freddy AI** — Model-agnostic AI layer across all Freshworks products. Includes Copilot for agents, AI Agents that resolve up to 80% of queries autonomously, and Freddy Insights for reporting.

## Achievements

- First Indian founder-led VC-backed SaaS unicorn to IPO in the US (NASDAQ, September 2021)
- Achieved $1B+ IPO raise in 2021
- Reached GAAP profitability for the first time in FY2025
- $907M ARR at end of 2025 (18% YoY growth)
- 67,000+ customers across 13 global office locations
- Named G2 Top 50 Best Software Companies Globally (2024)
- Ranked #2 among software companies in India by G2 (2024)
- Built In Best Place to Work 2024
- Freddy AI resolves up to 80% of customer queries autonomously
- 1,400+ marketplace integrations

## Latest updates

- **2025-12** — Girish Mathrubootham stepped down as Executive Chairman to launch Together Fund, a VC initiative for AI-led startups.
- **2025-12** — Freshworks achieved $907M ARR, up 18% year-over-year, and reported first full-year GAAP profitability.
- **2025-06** — Launched Champions program for partner ecosystem, deepening co-sell integration.
- **2025-02** — Reported FY2024 results: $720.4M revenue, 21% YoY growth.
- **2024-12** — Launched Freddy AI Agent Studio - a no-code builder for autonomous AI agents across Freshworks products.
- **2024-09** — New enterprise customer wins including New Balance, Rawlings Sporting Goods, Sophos, and Mesa Airlines.
- **2024-01** — Named Built In Best Place to Work 2024 for Bellevue and Denver offices.

## Links

- Website: https://www.freshworks.com/crm
- LinkedIn: https://www.linkedin.com/company/freshworks
- Twitter/X: https://twitter.com/freshworksinc
- GitHub: https://github.com/freshworks
- YouTube: https://www.youtube.com/freshworks
- Instagram: https://www.instagram.com/freshworksinc/
- Facebook: https://www.facebook.com/freshworksinc

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Profile page: https://yespress.io/freshsales
Published by YesPress — https://yespress.io
Last updated: 2026-06-01