# Zoho CRM vs. Freshsales

> A head-to-head look at two mid-market CRMs. Freshsales, from Freshworks, is widely rated the cleaner and easier product, with built-in phone, a unified customer timeline, and Freddy AI lead scoring. Zoho CRM is older, cheaper on paper, and deeply customizable - but its real advantage is distribution: it ships inside Zoho One, the 45-app suite thousands of companies already pay for, so the CRM decision is often made before anyone runs a demo.

## Achievements

- Zoho CRM is used by an estimated 250,000-300,000 businesses across more than 180 countries.
- Zoho Corporation surpassed one million total customers in early 2026.
- Freshsales carries a 4.5/5 rating on G2 and is frequently rated top for ease of use and setup.
- Freshsales includes built-in cloud telephony on paid plans - no third-party dialer required.
- Freddy AI provides lead scoring, deal insights, email drafting, and duplicate detection inside Freshsales.

## Latest updates

- **2026-02** — Zoho Corporation announces it has passed one million customers across its suite.
- **2026-01** — Freshsales continues to lead independent review sites on ease of use, setup, and support.

## Links

- Website: https://www.freshworks.com/crm/sales/
- LinkedIn: https://www.linkedin.com/company/freshworks-inc/
- Twitter/X: https://twitter.com/freshworks
- YouTube: https://www.youtube.com/freshworks
- Instagram: https://www.instagram.com/freshworks/
- Facebook: https://www.facebook.com/freshworks

---

Profile page: https://yespress.io/freshsales-is-better-zoho-wins-anyway
Published by YesPress — https://yespress.io
Last updated: 2026-08-16