# The 2026 Contact Center Software Field: NICE, UJET, Kustomer, XCALLY

> A plain-English map of four contact center platforms that keep showing up on the same shortlists. NICE CXone is the incumbent that most large call centers already run. UJET is the mobile-first, AI-forward challenger backed by GV and Kleiner Perkins. Kustomer is the CRM-shaped support tool that Meta bought for about a billion dollars and then let go. XCALLY is the lean Italian omnichannel toolkit used across 60-plus countries. Together they show how differently companies now think about answering a customer.

## Achievements

- NICE: Gartner Magic Quadrant CCaaS Leader for 11 consecutive years (2025); surpassed 1 million agents on CXone.
- UJET: raised a total of $76M Series D (2024) from investors including GV, Kleiner Perkins, Sapphire Ventures and Citi Ventures.
- Kustomer: acquired by Meta for a reported ~$1B, then relaunched as an independent company with $60M in new backing.
- XCALLY: reaches roughly 12,000 users in more than 60 countries with a team of around 15.

## Latest updates

- **2024-09** — UJET closed a total of $76M in Series D funding and appointed Vasili Triant as Co-CEO to chase midmarket CCaaS.
- **2025-01** — NICE recognized as a Gartner CCaaS Leader for the 11th year in a row.

## Links

- Website: https://www.nice.com/
- LinkedIn: https://www.linkedin.com/company/nice-systems/

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06