# Flip

> Flip is a New York-based vertical Voice AI company that answers customer service phone calls and resolves them end-to-end, without a live agent. Instead of routing callers through legacy IVR menus, Flip's AI assistant integrates deeply into a brand's backend systems to actually complete tasks - checking order status, processing returns, booking rides, and handling billing. The platform is purpose-built for specific industries (retail eCommerce, healthcare, and transportation) rather than offered as a one-size-fits-all bot. As of January 2026 Flip had automated more than 300 million calls for over 250 brands, automating up to 90% of inbound volume, and raised a $20M Series A.

- **Founded:** 2017
- **Headquarters:** New York, New York, United States
- **Founders:** Brian Schiff (Co-founder & CEO), Sam Krut (Co-founder & Chief Revenue Officer), Jacob Cooper (Co-founder)
- **Team size:** ~65 employees
- **Products:** Flip Voice AI Assistant, Vertical AI for eCommerce, Vertical AI for Transportation / NEMT, Vertical AI for Healthcare Support, Analytics & Live Agent Escalation
- **Notable:** Surpassed 300 million automated customer service calls by January 2026, Automates up to 90% of inbound call volume for customers, Serves 250+ global brands, processing ~20 million calls per month

## Products & services

- **Flip Voice AI Assistant** — An AI voice agent that answers inbound calls instantly and autonomously resolves complex customer issues end-to-end, integrating with backend systems to take real actions.
- **Vertical AI for eCommerce** — Handles order status, returns and refunds, subscription management, delivery updates and billing for retail and D2C brands.
- **Vertical AI for Transportation / NEMT** — Automates ride booking, ETAs, dispatch questions and driver support for taxi, transit and non-emergency medical transport fleets.
- **Vertical AI for Healthcare Support** — Automates appointment scheduling, billing inquiries and patient support calls with security and compliance in mind.
- **Analytics & Live Agent Escalation** — Real-time call analytics, transcription and recording, plus seamless escalation to human agents when needed, with 80+ CRM and platform integrations.

## Achievements

- Surpassed 300 million automated customer service calls by January 2026
- Automates up to 90% of inbound call volume for customers
- Serves 250+ global brands, processing ~20 million calls per month
- Raised $20M Series A (total ~$31M) co-led by Next Coast Ventures and Ridge Ventures

## Latest updates

- **2026-01** — Announced $20M Series A and crossed 300 million automated calls milestone.
- **2026-06** — Published new case studies (Pair Eyewear, Midwest, Associated Cab) across eCommerce and transportation.

## Links

- Website: https://flipcx.com
- LinkedIn: https://www.linkedin.com/company/flipcx
- Twitter/X: https://twitter.com/flip_cx
- Instagram: https://www.instagram.com/goflipcx/
- Facebook: https://www.facebook.com/FlipCX/

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Profile page: https://yespress.io/flip
Published by YesPress — https://yespress.io
Last updated: 2026-06-15