# Five9

> Five9 is a cloud contact center software company that helps businesses run customer service and sales operations without on-premise phone hardware. Founded in 2001 and based in San Ramon, California, its Intelligent CX Platform handles voice, chat, email and social interactions and layers in AI, automation, workforce management and analytics. The company serves more than 3,000 customers worldwide, crossed $1 billion in annual revenue in 2024, and is rebuilding its platform around agentic Voice AI Agents that can reason, act and resolve customer requests rather than just deflect them.

- **Founded:** 2001
- **Headquarters:** San Ramon, California, USA
- **Founders:** Wendell Black (Co-founder), David Van Everen (Co-founder), Brian Silverman (Co-founder)
- **Team size:** ~2,600 employees worldwide
- **Products:** Five9 Intelligent CX Platform, Five9 Genius AI / Voice AI Agents, AI Agent Assist, Intelligent Virtual Agent (IVA), AI Knowledge
- **Notable:** Crossed $1 billion in annual revenue for the first time in 2024 ($1.149B)., Enterprise AI annual run rate surpassed $100 million in Q4 2024., IPO on NASDAQ (FIVN) in April 2014.

## Products & services

- **Five9 Intelligent CX Platform** — Cloud contact center platform unifying voice, digital channels (chat, email, SMS, social), routing, IVR, reporting and analytics into a single system.
- **Five9 Genius AI / Voice AI Agents** — Agentic AI voice agents built on the Genius AI Architecture and Agentic Experience Engine, designed to reason, take action and resolve customer requests with smooth handoffs to live agents.
- **AI Agent Assist** — Real-time AI assistance that guides human agents during live interactions with suggested responses, summaries and next steps.
- **Intelligent Virtual Agent (IVA)** — Conversational self-service bots for voice and digital channels, expanded through the acquisition of Inference Solutions.
- **AI Knowledge** — Generative-AI-powered knowledge solution that helps agents find and deliver faster, accurate answers to customer inquiries.
- **Workforce Engagement Management (WEM)** — Workforce management, quality management and performance tools to forecast, schedule and optimize contact center staff.
- **Five9 Fusion Partner Program** — Open-platform program and pre-built integrations linking Five9 AI with CRMs and systems like Salesforce, ServiceNow and Epic.

## Achievements

- Crossed $1 billion in annual revenue for the first time in 2024 ($1.149B).
- Enterprise AI annual run rate surpassed $100 million in Q4 2024.
- IPO on NASDAQ (FIVN) in April 2014.
- Recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service.
- Serves 3,000+ customers globally.
- AI Agent Assist grew ~111% year over year.

## Latest updates

- **2026-06** — Launched a breakthrough new release of Voice AI Agents at Customer Contact Week, built on the Genius AI Architecture and Agentic Experience Engine for agentic self-service.
- **2025-07** — Announced the planned retirement of CEO Mike Burkland, who will transition to Executive Chairman once a successor is appointed.
- **2025** — Expanded the Five9 Fusion partner program with integrations across Salesforce, ServiceNow and Epic to orchestrate the multi-agent contact center.
- **2025-02** — Reported record full-year 2024 revenue of $1.149 billion, its first billion-dollar year.

## Links

- Website: https://www.five9.com
- LinkedIn: https://www.linkedin.com/company/five9
- Twitter/X: https://twitter.com/Five9
- YouTube: https://www.youtube.com/user/Five9Videos
- Instagram: https://www.instagram.com/five9_inc/
- Facebook: https://www.facebook.com/Five9Inc/

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Profile page: https://yespress.io/five9
Published by YesPress — https://yespress.io
Last updated: 2026-08-06