# First Credit Services

> First Credit Services is a privately held debt collection and business process outsourcing company. It combines first-party payment recovery, third-party collections, healthcare billing support, and customer service outsourcing with its managed UCEP digital engagement platform.

- **Founded:** 1993
- **Headquarters:** Piscataway, United States
- **Founders:** Paul Errigo (Founder and former CEO (identified by Crunchbase))
- **Products:** UCEP, First-Party Collections, Third-Party Collections, Extended Business Office, Customer Service Outsourcing
- **Notable:** Company capability statement lists Best Places to Work in Collections recognition for 2014, 2015, 2016, and 2017., FCS currently reports four global call centers and more than 125 million annual interactions., A company-published gym case reports about 400 members retained and $6,000 in monthly failed-payment revenue per club. Results are client-specific and not independently audited.

## Products & services

- **UCEP** — Managed digital engagement and payment platform with segmentation, coordinated outreach, payment plans, and settlement offers.
- **First-Party Collections** — Early intervention and failed-payment recovery conducted as an extension of the client’s team.
- **Third-Party Collections** — Collection of delinquent consumer and commercial accounts.
- **Extended Business Office** — Healthcare insurance follow-up, denial management, appeals, and patient-balance support.
- **Customer Service Outsourcing** — Branded support teams covering inquiries, refunds, complaints, and payment issues from US and Indian operations.
- **Cancellation and Retention Services** — Branded member experience support for fitness-club cancellation requests.
- **Accounting and Bookkeeping** — Outsourced accounting and accounts-receivable support.

## Achievements

- Company capability statement lists Best Places to Work in Collections recognition for 2014, 2015, 2016, and 2017.
- FCS currently reports four global call centers and more than 125 million annual interactions.
- A company-published gym case reports about 400 members retained and $6,000 in monthly failed-payment revenue per club. Results are client-specific and not independently audited.

## Latest updates

- **2026-04** — Published a failed-payment management case describing a fitness chain’s outsourced recovery process.
- **2026-06** — Brandon Lane discussed Agent Assist, coaching, and internal promotion on Receivables Podcast episode 286, released June 25.
- **2026-07** — Published a debt-collection compliance guide dated July 10.

## Links

- Website: https://www.firstcreditonline.com/
- LinkedIn: https://www.linkedin.com/company/first-credit-services

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Profile page: https://yespress.io/first-credit-services
Published by YesPress — https://yespress.io
Last updated: 2026-10-26