# Fikäfi

> Fikäfi is a Singapore-registered payments company built for hotels. It sits between a hotel's booking system and its bank, sending time-bound payment links over email, SMS or WhatsApp, capturing cards before arrival, automating reminders, settling funds by SWIFT, and pushing wallet credit back to guests so they rebook direct instead of through an OTA. Card processing starts at 1.95% with no setup fee or monthly minimum. Co-founded by hospitality-technology veteran Andre Privateer alongside Imran Saeed, the company argues that the industry's real leak is not the guest who cancels but the booking that quietly dies at the payment step - what it calls the "shadow guest." In March 2026 the PMS vendor Elektraweb embedded Fikäfi's payment orchestration layer across a platform serving thousands of hotels.

- **Founded:** 2025
- **Headquarters:** Singapore, Singapore
- **Founders:** Andre Privateer (Co-Founder & CEO), Imran Saeed (Co-Founder)
- **Products:** Paylinks, Pre-Arrival Charging & No-Show Protection, Payment Orchestration Layer, Digital Wallet, Member Club
- **Notable:** Signed an embedded payment orchestration deal with Elektraweb in March 2026, reaching a platform base of thousands of hotels across more than 40 countries, Reported a 58% lift in direct revenue within two weeks at a 15-property client group in Saudi Arabia, Quoted a 1.95% card processing rate with no setup fee or monthly minimum, positioned among the lowest published rates in hotel payments

## Products & services

- **Paylinks** — Secure, time-bound payment links delivered by email, SMS or WhatsApp for deposits, advance payments and credit card capture, with automated reminders to lift completion rates.
- **Pre-Arrival Charging & No-Show Protection** — Confirms a valid payment method at booking and charges the full stay ahead of arrival, targeting no-shows, late cancellations and chargebacks.
- **Payment Orchestration Layer** — A single rail spanning domestic and international guests, local compliance requirements and automated settlement, designed to be embedded inside PMS and booking platforms.
- **Digital Wallet** — Guest-facing wallet that stores credit and loyalty rewards, redeemable on direct bookings, used to pull repeat guests away from OTA channels.
- **Member Club** — Membership and rewards programme tooling for independent properties that lack a chain-scale loyalty scheme.
- **Guest Mobile App & CRM** — Booking, rewards and messaging in one guest app, paired with CRM tools for personalised pre-stay and post-stay communication.
- **Partner Payment Automation** — Automated commission calculation and transfer to agents, OTAs and partners, replacing manual reconciliation across finance and reservations.
- **Advanced Dashboards** — Real-time visibility over pending, completed, expired and failed payments so hotels can re-engage a guest before the booking is lost.

## Achievements

- Signed an embedded payment orchestration deal with Elektraweb in March 2026, reaching a platform base of thousands of hotels across more than 40 countries
- Reported a 58% lift in direct revenue within two weeks at a 15-property client group in Saudi Arabia
- Quoted a 1.95% card processing rate with no setup fee or monthly minimum, positioned among the lowest published rates in hotel payments
- Built a named early customer roster spanning the Maldives, Sri Lanka, Egypt and the UK, including Bandos Maldives and Jetwing Hotels
- Named and framed the "shadow guest" problem - bookings lost to payment failure rather than cancellation - as an industry category
- Incorporated as Fikafi Pte. Ltd. in Singapore on 10 September 2025 (UEN 202540504R)

## Latest updates

- **2026-03** — Elektraweb embedded Fikäfi's payment orchestration layer across its hospitality platform, extending the technology to thousands of hotels and framing the "shadow guest" payment-failure problem publicly for the first time.
- **2026-03** — Fikäfi disclosed that a 15-property client group in Saudi Arabia recorded a 58% lift in direct revenue within the first two weeks of deployment.
- **2025-09** — Fikafi Pte. Ltd. incorporated in Singapore (UEN 202540504R), registered at 160 Robinson Road, Singapore Business Federation Center, under IT and computer service activities.

## Links

- Website: https://fikafi.com/
- LinkedIn: https://www.linkedin.com/company/fikafi/
- Facebook: https://www.facebook.com/fikafi.fikafi/

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Profile page: https://yespress.io/fikafi
Published by YesPress — https://yespress.io
Last updated: 2026-07-27