# Feedier

> Feedier is a Lille-based AI Customer Intelligence Platform that unifies the Voice of the Customer. It ingests feedback from surveys, reviews, social channels and support tickets, enriches it with business data, and turns the noise into ranked, revenue-weighted actions for leadership. Originally a gamified feedback-and-rewards survey tool, the company rebuilt around large language models in 2023 and now positions itself as the intelligence layer that sits above every system where customers speak, serving enterprises like Savills, CEVA and RX Global.

- **Founded:** 2018
- **Headquarters:** Lille, France
- **Founders:** Baptiste Debever (Founder (bootstrapped Feedier; later left to co-found Lucis)), François Forest (CEO)
- **Team size:** ~27 employees (2025); 8+ nationalities, roughly 60% in R&D
- **Products:** Feedier Customer Intelligence Platform, Ask Feedier, Feedier (feedback & rewards)
- **Notable:** Reports a 96% reduction in customer-feedback analysis time, 100,000+ executive reports generated automatically, 4.8/5 rating on G2

## Products & services

- **Feedier Customer Intelligence Platform** — All-in-one Voice of the Customer platform organized in three layers - Connect (native connectors to Medallia, Qualtrics, Salesforce, Trustpilot and CCaaS tools), Contextualize (AI weak-signal detection and enrichment with CRM/ERP data), and Govern & Act (revenue-impact prioritization and automated executive reports).
- **Ask Feedier** — MCP-native conversational querying that lets teams - and AI agents - interrogate customer intelligence in natural language rather than digging through dashboards.
- **Feedier (feedback & rewards)** — The company's original gamified survey and feedback-collection product with NPS and reward mechanics, later rebuilt into the AI intelligence platform.

## Achievements

- Reports a 96% reduction in customer-feedback analysis time
- 100,000+ executive reports generated automatically
- 4.8/5 rating on G2
- ISO 27001:2022 and SOC 2 certified, GDPR-compliant and hosted in Europe
- Rebuilt the entire platform around large language models in 2023 and repositioned to enterprise
- Raised €3.5M from LocalGlobe and Kima Ventures

## Latest updates

- **2025** — Parent entity Alkalab SAS rebrands its legal name to Feedier Technologies to match the product brand.
- **2025** — Reaches roughly $3M ARR with about 27 employees, per GetLatka.
- **2024** — Fully repositioned as an enterprise AI Customer Intelligence Platform integrating 17+ feedback sources.
- **2023** — Rebuilt the platform around large language models and raised €3.5M from LocalGlobe and Kima Ventures; partnered with Mistral AI.

## Links

- Website: https://www.feedier.ai/
- LinkedIn: https://www.linkedin.com/company/feedier
- Twitter/X: https://twitter.com/Feedier
- YouTube: https://www.youtube.com/playlist?list=PLJcV9lNyeojM

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Profile page: https://yespress.io/feedier
Published by YesPress — https://yespress.io
Last updated: 2026-08-06