# Featurebase

> Featurebase is a bootstrapped Estonian SaaS company that gives product and support teams one platform to collect user feedback, run public feature-voting boards and roadmaps, publish changelogs, host an AI-powered help center, and answer customer support tickets. Founded at the end of 2020 in Tallinn by three self-taught founders, it charges per admin seat rather than per tracked user - a pricing model that undercuts incumbents like Canny - and today powers support and product teams at thousands of companies including Raycast, Elementor, Lovable, Checkly and n8n.

- **Founded:** 2020
- **Headquarters:** Tallinn, Estonia
- **Founders:** Bruno Hiis (Co-founder (Design & Tech)), Robi Rohumaa (Co-founder (Tech)), Markus Palm (Co-founder (Go-to-Market))
- **Team size:** 3 (founding team); small lean team
- **Products:** Feedback Boards & Voting, Product Roadmap, Changelog, Help Center, Support Inbox / AI Agent (Fibi)
- **Notable:** Grew to $100K ARR with a 3-person team and $0 in outside funding, Reached 163 paying customers at the $100K ARR milestone (September 2023), Fully bootstrapped and profitable while retaining 100% founder ownership

## Products & services

- **Feedback Boards & Voting** — Centralized feedback hub with public and private boards where users submit and upvote requests; AI helps prioritize by impact and automatically closes the loop when a request ships.
- **Product Roadmap** — Public roadmaps that show users what a team is planning, building, and has shipped, keeping everyone aligned.
- **Changelog** — Public changelog pages plus in-app widgets and release segmentation to announce product updates to users.
- **Help Center** — Multi-brand, multilingual knowledge base with AI search answers and a powerful editor for self-serve support.
- **Support Inbox / AI Agent (Fibi)** — Omnichannel support inbox with an AI support agent, workflows, and automations that unify public tickets and private chats.

## Achievements

- Grew to $100K ARR with a 3-person team and $0 in outside funding
- Reached 163 paying customers at the $100K ARR milestone (September 2023)
- Fully bootstrapped and profitable while retaining 100% founder ownership
- Turned down three acquisition offers
- Adopted by well-known teams including Raycast, Elementor, Lovable, n8n and Checkly
- Recognized among early-stage Baltic startups to watch

## Latest updates

- **2024-01** — Expanded from a feedback tool into a full support platform with an omnichannel inbox and AI support agent (Fibi).
- **2024-12** — Third-party trackers report ~$54.5K revenue for 2024, roughly doubling 2023.
- **2023-09** — Crossed $100K ARR with 163 paying customers and published a public breakdown of the journey.

## Links

- Website: https://www.featurebase.app
- LinkedIn: https://www.linkedin.com/company/featurebaseapp/
- Twitter/X: https://twitter.com/FeaturebaseHQ
- YouTube: https://www.youtube.com/@featurebase

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Profile page: https://yespress.io/featurebase
Published by YesPress — https://yespress.io
Last updated: 2026-08-06