# FCI CCM

> FCI CCM develops VARTA, an enterprise customer communications platform connecting customer data, document templates, transactional alerts, delivery channels, and behavioral insights. Its software and specialist implementation, migration, and support services serve banks, insurers, and other consumer-facing enterprises. The business traces its roots to a Delhi typing college in 1959.

- **Founded:** 1959
- **Headquarters:** Noida, India
- **Products:** VARTA, VARTA Core, VARTA Signal, VARTA Sense, VARTA Stream
- **Notable:** Evolved from a Delhi typing college founded in 1959 into a customer communications software and services business., Expanded CCM services to the United States in 2019, according to its timeline., Launched VARTA in 2021, according to its timeline.

## Products & services

- **VARTA** — Centralized customer communications and intelligence platform; company timeline dates its launch to 2021.
- **VARTA Core** — Governed document composition, data standardization, reusable templates, workflows, audit records, and multichannel delivery.
- **VARTA Signal** — Real-time transactional alerts and notifications with channel routing, fallback, and delivery monitoring.
- **VARTA Sense** — AI-driven customer intelligence, behavioral segmentation, and next-best-action recommendations for banks.
- **VARTA Stream** — Corporate banking statements, ERP-compatible output, and automated distribution; marketed as ISO 20022-ready.
- **Professional services and managed support** — Implementation, template development, reverse engineering, migration, testing, upgrades, training, and support, including Quadient Inspire and OpenText Exstream expertise.
- **Print and mail** — Physical transactional communications through facilities in Delhi-NCR, Mumbai, Kolkata, and Chennai.

## Achievements

- Evolved from a Delhi typing college founded in 1959 into a customer communications software and services business.
- Expanded CCM services to the United States in 2019, according to its timeline.
- Launched VARTA in 2021, according to its timeline.
- Quadient publicly lists FCI in its partner directory.
- FCI reports a 60%-70% reduction in printing and stationery costs for an unnamed telecom customer; a vendor-reported case result.
- FCI’s ICICI Bank case study reports a 3x revenue uplift from existing customers; public summary does not establish an audited company-wide revenue effect.

## Latest updates

- **2025-03** — FCI published a study announcement about compliance risks for GCC banks during digital adoption.
- **2025-01** — FCI highlighted CEO Amit Sawhney’s Business Today interview on the shift from print to digital communications and international expansion.
- **2024-12** — Announced expansion of its Quadient partnership to the Middle East.

## Links

- Website: https://www.fci-ccm.com/
- LinkedIn: https://www.linkedin.com/company/fci-ccm-inc/
- Twitter/X: https://x.com/fciccm_inc
- YouTube: https://www.youtube.com/channel/UCwyhzxQOI1XNgrjpD-uyQ-Q
- Facebook: https://facebook.com/fciccm

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Profile page: https://yespress.io/fci-ccm
Published by YesPress — https://yespress.io
Last updated: 2026-10-23