# Fang Cheng

> Fang Cheng is a serial founder who builds AI that actually answers the question. She co-founded Touchco (acquired by Amazon, became the Kindle), founded Linc (acquired by Capacity in 2024), served as SVP & GM of Retail CX Automation at Capacity, and is now building a stealth venture focused on agentic commerce for restricted wallets.

- **Role:** Co-Founder & CEO at Stealth Venture (Agentic Commerce for Restricted Wallets); former SVP & GM of Retail CX Automation at Capacity
- **Organizations:** Capacity, Linc, Touchco, Proximiant, Stealth Venture
- **From:** China
- **Nationality:** American (Chinese-born)
- **Education:** B.S., Life Sciences, Fudan University, Ph.D., Bioinformatics, New York University
- **Known for:** Sold Touchco to Amazon; technology became foundational to the Kindle, Founded Linc, serving brands like Levi's, PacSun, Vineyard Vines and Carter's/OshKosh, Built CX automation that resolves over 85% of retail customer inquiries without human handoff

## Career timeline

- **2002** — Moved from Shanghai to New York to study advanced mathematics at NYU
- **2007** — Completed Ph.D. in Bioinformatics at NYU; co-published research in Nature with Harvard Medical School
- **2007-2009** — Worked as a quantitative strategist in high-frequency trading
- **2009** — Co-founded Touchco, a multi-touch screen company
- **2010** — Touchco acquired by Amazon for a reported $30M; tech became part of Kindle
- **2012** — Co-founded Proximiant, a digital receipt platform for retailers
- **2014** — Founded Linc, a conversational CX automation platform for retail
- **2018** — Linc wins Artificial Intelligence Breakthrough Award; debuts Alexa skill for retail customer care
- **2024** — Capacity acquires Linc; Fang becomes SVP & GM of Retail CX Automation
- **2025** — Departs Capacity to co-found stealth venture focused on agentic commerce for restricted wallets

## Achievements

- Sold Touchco to Amazon; technology became foundational to the Kindle
- Founded Linc, serving brands like Levi's, PacSun, Vineyard Vines and Carter's/OshKosh
- Built CX automation that resolves over 85% of retail customer inquiries without human handoff
- Won the 2018 Artificial Intelligence Breakthrough Award
- Published peer-reviewed research in Nature
- Multiple-exit serial founder across hardware, fintech-adjacent, and AI software

## Latest updates

- **2024-10** — Capacity acquires Linc as part of a three-company rollup with Lucy and Envision, alongside a $26M Series D round
- **2025** — Left Capacity to co-found a stealth venture focused on agentic commerce for restricted wallets

## Links

- Website: https://aisoftware.com
- LinkedIn: https://www.linkedin.com/in/fangcheng/

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Profile page: https://yespress.io/fang-cheng
Published by YesPress — https://yespress.io
Last updated: 2026-05-30