# Experience.com

> Experience.com is a San Ramon, California SaaS company that runs the Experience Management Platform (XMP), a single system for collecting customer and employee feedback, managing online reviews and reputation, and improving local and AI search visibility. Founded in 2015 as SocialSurvey and rebranded in 2021, it is widely used in mortgage, real estate, insurance and banking to turn feedback into reviews, referrals and higher search rankings, including a proprietary 850-point Search Rank Score.

- **Founded:** 2015
- **Headquarters:** San Ramon, California, United States
- **Founders:** Scott Harris (Co-Founder & CEO)
- **Team size:** ~290 employees
- **Products:** Experience Management Platform (XMP), Reputation Platform, Review Management, Search Rank Score & Search Rank Platform, Google Partnership Suite
- **Notable:** Grew revenue to $56.8M in 2024, up from $41.3M in 2023, Scaled from a single-vertical mortgage tool (SocialSurvey) to an enterprise-wide experience platform, Launched the Experience Management Platform (XMP) and rebranded to Experience.com in 2021

## Products & services

- **Experience Management Platform (XMP)** — Flagship platform unifying customer experience, employee experience and reputation management for enterprise teams.
- **Reputation Platform** — Aggregates and monitors reviews across sites, enables fast responses, and drives top search rankings at every business level.
- **Review Management** — Automates review requests and responses to generate more reviews and reply faster across platforms.
- **Search Rank Score & Search Rank Platform** — Proprietary 850-point score measuring online visibility against competitors and recommending next-best actions to rank higher.
- **Google Partnership Suite** — Google Business Profile management - respond to inquiries, create posts, and boost SEO/local search visibility.
- **Customer Experience Platform (CX)** — Automatically collects and analyzes customer feedback and insights across the journey.
- **Employee Experience Platform (EX)** — Automated, real-time employee feedback with advanced analytics for engagement and retention.
- **Partner Promotion** — Showcases and pins up to 8 partner professionals on public profiles to generate leads and referrals.
- **AI Search / GEO Tools** — Tools to track and improve brand visibility in AI-powered generative search engines (Generative Engine Optimization).

## Achievements

- Grew revenue to $56.8M in 2024, up from $41.3M in 2023
- Scaled from a single-vertical mortgage tool (SocialSurvey) to an enterprise-wide experience platform
- Launched the Experience Management Platform (XMP) and rebranded to Experience.com in 2021
- Introduced the proprietary 850-point Search Rank Score
- Reportedly acquired the premium Experience.com domain for close to $1M

## Latest updates

- **2025-01** — Rolled out AI Search / GEO positioning and resources to help customers stay visible in AI-powered search engines.
- **2024-01** — Introduced the Search Rank Score (850-point) and Search Rank Calculator to quantify and improve online visibility.
- **2024-12** — Reported ~$56.8M in annual revenue, up from $41.3M the prior year.

## Links

- Website: https://experience.com
- LinkedIn: https://www.linkedin.com/company/experiencecom
- Twitter/X: https://twitter.com/socialsurveyme
- Facebook: https://www.facebook.com/experiencecom

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Profile page: https://yespress.io/experience-com
Published by YesPress — https://yespress.io
Last updated: 2026-07-15