# Eugene Trautwein

> Eugene Trautwein is the Sydney-based founder and CEO of Fortisphere, an AI transformation and operations advisory business. Previously worldwide vice president of customer support at Commvault, he spent sixteen years at the company across professional services, enterprise success and support. His writing focuses on customer outcomes, AI in support and practical leadership.

- **Role:** Founder & CEO at Fortisphere
- **Organizations:** Fortisphere, Commvault, Totango Customer Advisory Board
- **Education:** Hills Grammar
- **Known for:** Fortisphere credits him with leading global teams of more than 500 people., Fortisphere credits him with helping scale Commvault’s SaaS business from $0 to $100 million ARR in under two years., Led customer support at Commvault during its reported 98% customer satisfaction result in 2015.

## Career timeline

- **2015** — Named as Commvault vice president of customer support in its November customer satisfaction announcement.
- **2016** — Represented Commvault customer support in the Brennan IT backup-as-a-service announcement.
- **2018** — Served as worldwide vice president of customer support when Commvault introduced its outcomes-based support framework.
- **2019** — Named to Totango’s inaugural Customer Advisory Board.
- **2024** — Announced his departure after sixteen years at Commvault; Fortisphere’s company profile lists 2024 as its founding year.
- **2025** — Described a consulting project involving AI, operations and a data blueprint in an April 29 article.
- **2026** — Published leadership writing through The Operator newsletter; Fortisphere identifies him as founder and CEO.

## Achievements

- Fortisphere credits him with leading global teams of more than 500 people.
- Fortisphere credits him with helping scale Commvault’s SaaS business from $0 to $100 million ARR in under two years.
- Led customer support at Commvault during its reported 98% customer satisfaction result in 2015.
- Appointed to Totango’s Customer Advisory Board in 2019.

## Latest updates

- **2026-04** — Published The Secret Sauce to Employee Engagement in The Operator on April 8.
- **2026-04** — Published leadership essays on coaching, martial arts and leadership responsibility in The Operator.
- **2025-04** — Published Unlocking Transformation: Making an Impact, describing a consulting project beginning with a data blueprint.

## Links

- Website: https://www.fortisphere.com/
- LinkedIn: https://www.linkedin.com/in/eugene-trautwein/

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Profile page: https://yespress.io/eugene-trautwein
Published by YesPress — https://yespress.io
Last updated: 2026-10-14