# ETS Labs

> ETS Labs is the AI technology division of Etech Global Services LLC. It builds QEval for contact center quality management and performance analytics, ICE for omnichannel engagement, and custom automation, while providing integration, model optimization and managed services to enterprise customers.

- **Founded:** 2019
- **Headquarters:** Nacogdoches, United States
- **Products:** QEval, ICE - Integrated Customer Engagement, Process Automation, Professional Services
- **Notable:** QEval received the 2025 ICMI Global Contact Center Award for Best New Technology Solution, according to the company’s announcement., ETS Labs received CMP Research Best of the Best: Self-Service Innovation at the June 2026 CCW Excellence Awards, according to Etech., An October 19, 2026 company announcement reports QEval as Leading for Automated QA/QM and Core Performing for Customer Analytics & Insights on CMP Prisms.

## Products & services

- **QEval** — Contact center quality monitoring, interaction analytics, performance management and coaching across voice, chat and email. ETS Labs advertises full interaction coverage and 30-day deployment.
- **ICE - Integrated Customer Engagement** — Omnichannel engagement platform with routing and shared customer context across communication channels.
- **Process Automation** — Custom workflow automation, robotic process automation, document intelligence and process mining.
- **Professional Services** — AI implementation, ML/LLM optimization, automation consulting, API and cloud integration, workforce management and managed support.

## Achievements

- QEval received the 2025 ICMI Global Contact Center Award for Best New Technology Solution, according to the company’s announcement.
- ETS Labs received CMP Research Best of the Best: Self-Service Innovation at the June 2026 CCW Excellence Awards, according to Etech.
- An October 19, 2026 company announcement reports QEval as Leading for Automated QA/QM and Core Performing for Customer Analytics & Insights on CMP Prisms.

## Latest updates

- **2026-10** — October 19 announcement reports QEval placement on two CMP Prisms: Leading in Automated QA/QM and Core Performing in Customer Analytics & Insights.
- **2026-06** — ETS Labs won the CCW Self-Service Innovation category, announced after the June 23 awards gala.
- **2026-06** — Capacity announced a professional-services collaboration with Etech through ETS Labs on June 22.
- **2026-05** — CallMiner announced its analytics and professional-services partnership with Etech on May 12.

## Links

- Website: https://etslabs.ai/
- LinkedIn: https://www.linkedin.com/company/etslabs/
- YouTube: https://www.youtube.com/@etslabs
- Instagram: https://www.instagram.com/etslabs
- Facebook: https://www.facebook.com/etslabsai

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Profile page: https://yespress.io/ets-labs
Published by YesPress — https://yespress.io
Last updated: 2026-10-23