# Engageware

> Engageware is a Tewksbury, Massachusetts company that builds AI-powered customer engagement software for regulated industries, especially banks and credit unions. Born from appointment-scheduling pioneer TimeTrade (founded 1999) and reshaped through the acquisitions of SilverCloud and Argentina's conversational-AI firm Aivo, the platform combines AI agents, intelligent appointment scheduling, and knowledge management to automate routine inquiries and hand customers to a human when it counts. It is trusted by more than 600 organizations across 20+ countries and has orchestrated roughly three billion customer interactions.

- **Founded:** 1999
- **Headquarters:** Tewksbury, Massachusetts, United States
- **Team size:** ~120 employees
- **Products:** AI Agents (Aivo Suite), Appointment Scheduling, Knowledge Management, Lobby Management
- **Notable:** Rebranded from TimeTrade SilverCloud to Engageware in July 2021, Acquired conversational-AI leader Aivo (Argentina, founded 2012) in August 2023, Named a 'Major Contender' in Everest Group's Conversational AI Products PEAK Matrix Assessment 2024

## Products & services

- **AI Agents (Aivo Suite)** — Conversational and generative AI agents - AgentBot, Engage, Live, Voice, Studio, and Help - that automate routine customer inquiries across channels and escalate to humans when needed.
- **Appointment Scheduling** — Intelligent online appointment scheduling, including Scheduler for Salesforce, descended from TimeTrade's original product. Roughly 1.5 billion appointments scheduled.
- **Knowledge Management** — Self-service and employee knowledge management that surfaces accurate, up-to-date answers for customers and front-line staff. Around 500 million questions answered.
- **Lobby Management** — Branch and lobby queue management that ties digital scheduling to in-person service for banks and credit unions.

## Achievements

- Rebranded from TimeTrade SilverCloud to Engageware in July 2021
- Acquired conversational-AI leader Aivo (Argentina, founded 2012) in August 2023
- Named a 'Major Contender' in Everest Group's Conversational AI Products PEAK Matrix Assessment 2024
- Won a 2025 Silver Stevie Award for Sales & Customer Service
- Orchestrated roughly 3 billion customer interactions across 600+ organizations

## Latest updates

- **2025-09** — Dan O'Malley, co-founder and former CEO of Numerated (acquired by Moody's in 2024), appointed CEO of Engageware to drive expansion of its AI-driven platform.
- **2024-07** — Recognized as a Major Contender in Everest Group's Conversational AI Products PEAK Matrix 2024.
- **2023-08** — Acquired Aivo, extending the platform with conversational and generative AI for financial services.
- **2021-07** — TimeTrade SilverCloud rebranded as Engageware following the January 2021 acquisition of SilverCloud.

## Links

- Website: https://engageware.com
- LinkedIn: https://www.linkedin.com/company/engageware
- Twitter/X: https://twitter.com/timetrade
- Facebook: https://www.facebook.com/TimeTrade

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Profile page: https://yespress.io/engageware
Published by YesPress — https://yespress.io
Last updated: 2026-06-15