# Endear

> Endear is a New York retail software company whose CRM unifies customer profiles, messaging, appointments and sales analytics. Store associates use it to maintain personal shopping relationships across physical stores and ecommerce, with AI tools for notes and outreach preparation.

- **Founded:** 2019
- **Headquarters:** New York, United States
- **Founders:** Leigh Sevin (Co-founder and CEO), Jinesh Shah (Co-founder)
- **Products:** Retail CRM, Clienteling and Campaigns, Shoppable Stories, Insights, Appointments
- **Notable:** GANNI case study reports 28% higher average order value., Gorjana case study reports 8.4% automated SMS conversion and 20% direct-reply conversion., Shopify app listing claims more than US$1 billion in attributed sales across 2,000+ stores.

## Products & services

- **Retail CRM** — Unified preferences, purchase history and interactions across connected retail systems.
- **Clienteling and Campaigns** — Personal and automated customer outreach across email, SMS and WhatsApp.
- **Shoppable Stories** — Curated product lookbooks with shopping functionality; direct checkout is supported for Shopify brands.
- **Insights** — Campaign, associate and store reporting with sales attribution.
- **Appointments** — CRM-connected booking for in-person and virtual retail services.
- **SalesChat** — Retail live chat for sales assistance and routing to store teams.
- **AI Notetaker** — Captures voice, text, photo and video notes for profiles and follow-up tasks.
- **AI Opportunity Engine** — Ranks outreach opportunities and prepares editable drafts requiring staff review.

## Achievements

- GANNI case study reports 28% higher average order value.
- Gorjana case study reports 8.4% automated SMS conversion and 20% direct-reply conversion.
- Shopify app listing claims more than US$1 billion in attributed sales across 2,000+ stores.

## Latest updates

- **2026-05** — Announced AI Opportunity Engine on May 20.
- **2026-08** — Added a one-month Opportunity Engine trial and brand-level usage limits.
- **2026-09** — Launched InStore magazine for store teams and retail leaders.

## Links

- Website: https://endearhq.com/
- LinkedIn: https://www.linkedin.com/company/endear/
- Twitter/X: https://twitter.com/endearhq
- YouTube: https://www.youtube.com/@endearhq
- Facebook: https://www.facebook.com/endearhq/

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Profile page: https://yespress.io/endear
Published by YesPress — https://yespress.io
Last updated: 2026-10-04