# Emily Garza

> Emily Garza is a customer success executive, founder, and one of the most recognized voices in the CS profession. As Head of Customer Engagement at Unit21 - an AI-powered fraud and AML risk platform trusted by 200+ financial institutions - she oversees the entire post-sale customer journey. She is also the founder of ValueCSwithEmily, a platform and community that produces podcasts, articles, and resources for CS professionals. Named a Top 25 Customer Success Influencer in 2023 and a Top 100 CS Strategist in 2021 and 2022, Garza built her career scaling CS organizations from the ground up at companies like Fastly and Proton.ai, growing recurring revenue from $60M to $300M+ at Fastly alone.

- **Role:** Head of Customer Engagement at Unit21
- **Organizations:** Unit21, ValueCSwithEmily, Catalyst Software (Advisor), Customer Success Coaching Community (Mentor)
- **Nationality:** American
- **Education:** MBA, University of Denver, Bachelor of Science, Marketing and Entrepreneurship, Villanova University
- **Known for:** Top 25 Customer Success Influencer 2023, Top 100 Customer Success Strategist 2022 (SuccessHacker), Top 100 Customer Success Strategist 2021 (SuccessCOACHING)

## Career timeline

- **~2007-2019** — Multiple sales and leadership roles at AT&T, spanning 12+ years; included sales enablement and professional development initiatives
- **~2019-2022** — Associate Vice President of Customer Success at Fastly; built the CS function from the ground up, scaling from $60M to $300M+ ARR, grew team from solo player/coach to 30+ global members
- **2021** — Founded ValueCSwithEmily, a platform and community for customer success professionals
- **2022** — Appointed Vice President of Customer Success at Proton.ai
- **2022+** — Joined Unit21 as VP of Customer Success + Operations, later Head of Customer Engagement
- **2023** — Named Top 25 Customer Success Influencer

## Achievements

- Top 25 Customer Success Influencer 2023
- Top 100 Customer Success Strategist 2022 (SuccessHacker)
- Top 100 Customer Success Strategist 2021 (SuccessCOACHING)
- Top 50 Women Leaders and Influencers in Customer Success 2022 (SmartKarrot)
- Scaled Fastly's CS organization from $60M to $300M+ ARR
- Grew Fastly CS team from 1 person to 30+ global members
- Reduced customer onboarding time at Unit21 from five months to two months
- Launched both Sales Enablement and Customer Success functions at Fastly
- Maintained 60+ Net Promoter Score while scaling Fastly's CS organization
- Founded ValueCSwithEmily, a widely recognized CS education and community platform

## Latest updates

- **2026-03** — Unit21 relaunched as the leader in AI Risk Infrastructure, a major repositioning that Emily's customer team supports
- **2025-01** — Active on LinkedIn sharing the 2025 Customer Success Confidence Index and ongoing CS thought leadership through ValueCSwithEmily
- **2023-11** — Featured speaker at Customer Success Collective members-only virtual event
- **2023-01** — Named Top 25 Customer Success Influencer 2023

## Links

- Website: https://valuecswithemily.com/
- LinkedIn: https://www.linkedin.com/in/emily-garza-mba/

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Profile page: https://yespress.io/emily-garza
Published by YesPress — https://yespress.io
Last updated: 2026-05-26