# Contact Center Software (CCaaS) - Eight-Vendor Field Guide

> An opinionated field guide to eight contact-center software vendors - Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse Systems, Bright Pattern and Mitel - as the customer-service industry pivots from human agents to AI voice agents. Covers what each does, who owns them, their 2024-2026 moves, and what buyers should actually weigh.

## Achievements

- Collectively serve tens of thousands of businesses across voice, chat, SMS, email and social support channels.
- Enghouse Interactive states it serves 10,000+ customers across 100+ countries with 35+ years in the industry.
- UJET has raised roughly $231M across five rounds from Sapphire Ventures, Kleiner Perkins, GV, DCM and Citi Ventures.
- Cisco's Webex Contact Center anchors one of the largest enterprise CX portfolios, built partly on the $1.9B BroadSoft deal.
- Gladly repositioned customer service as a revenue driver and raised $40M in 2024 to push its AI platform.

## Latest updates

- **2025-12** — Sharpen agrees to acquire call-center software provider Ytel - its third acquisition in three years.
- **2025-12** — Enghouse reports ~CA$499M FY2025 revenue and ~CA$74M net income, with no external debt and an acquisition-led strategy.
- **2025-04** — UJET names Vasili Triant CEO; founder Anand Janefalkar becomes Chairman and Chief Evangelist.
- **2025-06** — Mitel emerges from Chapter 11 under new lender ownership after cutting ~$1.15B in debt.
- **2024-09** — Gladly raises $40M led by AXA Venture Partners; UJET reaches $76M in Series D for generative-AI contact center features.

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06