# AI Contact Center Platforms (2026 field guide)

> A field guide to eight cloud contact center and communications platforms - Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET - and how each is rebuilding around AI agents, transcription and automation. It maps who they serve (enterprise, mid-market, BPO, outbound sales), where they came from, and how buyers can tell the categories apart once the marketing language collapses into the same three words: AI, voice, contact center.

## Achievements

- Dialpad reached a $2.2 billion valuation in 2021 after a $170M raise, one of the highest for an AI-first communications platform.
- 8x8 has operated in communications for more than three decades and trades publicly on Nasdaq (EGHT), pairing UCaaS and CCaaS in one platform.
- Sprinklr grew from social media management into a public company (NYSE: CXM) selling unified customer experience management across channels.
- Convoso built a four-mode dialer (predictive, progressive, preview, power) recognized for outbound contact-rate optimization.
- Squaretalk offers local numbers in 150+ countries and call transcription in 100+ languages while positioning on price and developer flexibility.
- CloudTalk raised roughly $28M to expand AI-powered voice, one of the larger rounds for a Slovak software startup.

## Latest updates

- **2026-06** — Buyer guides across the industry frame 2026 as an AI-first reset, ranking platforms by real-time transcription (Dialpad), dialing optimization (Convoso) and budget flexibility (Squaretalk).
- **2025-04** — UJET appointed Vasili Triant as CEO, with founder Anand Janefalkar moving to Chairman and Chief Evangelist.

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06