# eGain

> eGain is a Sunnyvale-based enterprise software company that builds an AI knowledge platform for customer service. Its flagship AI Knowledge Hub grounds generative AI in curated, approved corporate content so that automated answers stay accurate, compliant, and auditable across chat, email, phone, and self-service. Founded in 1997 and public on NASDAQ since 1999, eGain serves Global 2000 enterprises and public-sector organizations in compliance-heavy sectors such as banking, insurance, healthcare, and government.

- **Founded:** 1997
- **Headquarters:** Sunnyvale, California, United States
- **Founders:** Ashutosh Roy (Co-founder, CEO & Chairman), Gunjan Sinha (Co-founder)
- **Team size:** Roughly 500-1,000 employees (global, with offices in the US, UK and India)
- **Products:** eGain AI Knowledge Hub, eGain AI Agent, eGain Conversation Hub, eGain Agentic Studio, eGain Composer
- **Notable:** Named a Leader in the first-ever 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems, recognized for both Ability to Execute and Completeness of Vision, Top-rated on 7 of 10 Critical Capabilities and highest score for the Compliance-Driven Service Center use case in the 2026 Gartner Critical Capabilities report, Named a Visionary in the 2023 Gartner Magic Quadrant for the CRM Customer Engagement Center

## Products & services

- **eGain AI Knowledge Hub** — Centralizes content governance, role-based personalization and auditability; captures, curates, verifies and delivers trusted knowledge that grounds AI-powered conversations with source citations and guardrails.
- **eGain AI Agent** — Conversational AI that provides guided answers to customers, service agents, and employees, grounded in approved knowledge.
- **eGain Conversation Hub** — Omnichannel digital engagement across chat, email, messaging, social and cobrowse for a unified customer conversation.
- **eGain Agentic Studio** — Orchestrates multiple AI agents across voice and chat interactions.
- **eGain Composer** — Developer platform for building AI business applications on top of the knowledge platform.
- **eGain Evaluator** — Automated quality assurance that scores AI-generated answers for accuracy and compliance before they reach customers.
- **eGain Solve suite** — Unified customer engagement hub delivering AI, knowledge, interactions and analytics across touchpoints.

## Achievements

- Named a Leader in the first-ever 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems, recognized for both Ability to Execute and Completeness of Vision
- Top-rated on 7 of 10 Critical Capabilities and highest score for the Compliance-Driven Service Center use case in the 2026 Gartner Critical Capabilities report
- Named a Visionary in the 2023 Gartner Magic Quadrant for the CRM Customer Engagement Center
- Survived the dot-com bust as a 1999 IPO and remains an independent public company nearly three decades later
- Coined and evangelized the 'AI KnowledgeOps' framework for governed, auditable enterprise AI

## Latest updates

- **2026-07** — Named a Leader in the inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems.
- **2026-08** — Presented AI KnowledgeOps as the key to AI governance at the Ai4 2026 conference.
- **2025-09** — Reported fiscal 2025 results: $88.4M revenue; announced a $20M expansion of its stock repurchase program.

## Links

- Website: https://www.egain.com
- LinkedIn: https://www.linkedin.com/company/egain-corporation
- Twitter/X: https://x.com/eGain
- YouTube: https://www.youtube.com/egainchannel
- Instagram: https://www.instagram.com/egainhq
- Facebook: https://www.facebook.com/eGain

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Profile page: https://yespress.io/egain
Published by YesPress — https://yespress.io
Last updated: 2026-08-06