# eGain Corporation

> eGain Corporation (NASDAQ: EGAN) is a Sunnyvale, California software company that helps enterprises automate customer and employee experiences with AI-powered knowledge management. Founded in 1997 and public since 1999, eGain's platform - anchored by its AI Knowledge Hub, Conversation Hub, and Analytics Hub - turns fragmented enterprise content into a single, trusted source of answers for contact-center agents, self-service portals, and AI systems across regulated industries like finance, insurance, government, and utilities.

- **Founded:** 1997
- **Headquarters:** Sunnyvale, California, United States
- **Founders:** Ashutosh Roy (Co-founder, Chairman & CEO), Gunjan Sinha (Co-founder)
- **Team size:** Approximately 540 employees
- **Products:** eGain AI Knowledge Hub, eGain AI Agent, eGain Conversation Hub, eGain Analytics Hub, eGain Composer
- **Notable:** Public on NASDAQ since September 1999 under ticker EGAN - nearly three decades as a listed company., Recognized by industry analysts (Gartner, Forrester) as a leader in knowledge management for customer engagement., Helped a federal agency deflect up to 70% of incoming calls to AI virtual assistants and cut case handling time 25%.

## Products & services

- **eGain AI Knowledge Hub** — The core platform that ingests content from repositories like SharePoint, Confluence, and Salesforce Knowledge and transforms it into a single, governed source of truth for agents, self-service, and AI systems.
- **eGain AI Agent** — An agentic solution that uses trusted, personalized knowledge to deliver proactive, contextual conversational guidance and answers to customers, employees, and AI systems across self-service and contact centers.
- **eGain Conversation Hub** — Manages omnichannel customer conversations - chat, messaging, email, and voice - with contextual, knowledge-grounded responses.
- **eGain Analytics Hub** — Reporting and insight layer that measures interactions, knowledge usage, and gaps to continuously improve service quality.
- **eGain Composer** — A developer-focused toolkit of connectors, SDKs, reference designs, and APIs for composing AI knowledge solutions from modular capabilities.

## Achievements

- Public on NASDAQ since September 1999 under ticker EGAN - nearly three decades as a listed company.
- Recognized by industry analysts (Gartner, Forrester) as a leader in knowledge management for customer engagement.
- Helped a federal agency deflect up to 70% of incoming calls to AI virtual assistants and cut case handling time 25%.
- Enabled a multinational financial services leader to boost first-contact resolution 36% and cut agent training time 40%.
- Reported FY2025 revenue of $88.4M and expanded its stock repurchase program by $20 million in September 2025.

## Latest updates

- **2025-09** — Reported Q4 and full fiscal 2025 results: FY revenue of $88.4M; Q4 revenue of $23.2M (up 11% sequentially); expanded stock repurchase program by $20M.
- **2025-09** — Guided fiscal 2026 revenue to $90.5M-$92.0M, signaling a return to growth driven by its AI Knowledge pivot.
- **2025** — Expanded the platform with eGain AI Agent (agentic answers) and eGain Composer (developer connectors, SDKs, and APIs).

## Links

- Website: https://egain.com
- LinkedIn: http://www.linkedin.com/company/egain-corporation
- Twitter/X: https://twitter.com/eGain
- YouTube: https://www.youtube.com/user/eGainCorp
- Facebook: https://facebook.com/eGain

---

Profile page: https://yespress.io/egain-corporation
Published by YesPress — https://yespress.io
Last updated: 2026-07-15