# Edra

> Edra is a New York enterprise AI company that mines tickets, logs, messages, agent traces and existing documentation to reconstruct how work really gets done. It converts that operational exhaust into human-readable, agent-executable playbooks, then keeps them current as employees review changes and the business evolves. Founded in 2024 by former Palantir forward-deployed AI leaders Eugen Alpeza and Yannis Karamanlakis, Edra is initially focused on IT service management and technical support for enterprises including ASOS, HubSpot and Cushman & Wakefield.

- **Founded:** 2024
- **Headquarters:** New York, United States
- **Founders:** Eugen Alpeza (CEO and Co-Founder), Yannis Karamanlakis (CTO and Co-Founder)
- **Team size:** 31 employees listed on LinkedIn; company size band 11-50 as of 2026
- **Products:** Executable Knowledge Library, Zero-Setup Discovery, Transparent AI Automation, Continuous Learning, One-Week Pilot
- **Notable:** Raised more than $30 million across seed and Series A financing., Emerged from stealth in March 2026 with Sequoia leading the Series A., Expanded ASOS IT knowledge coverage from approximately 30% to 90% after analyzing historical tickets and existing articles.

## Products & services

- **Executable Knowledge Library** — A human-readable, machine-executable library of processes, policies, exceptions and agent skills reconstructed from operational data.
- **Zero-Setup Discovery** — Connects to systems such as ServiceNow, Jira, Zendesk, Salesforce and Outlook, then maps how processes actually run without interviews or workshops.
- **Transparent AI Automation** — Deploys agents in existing enterprise platforms using auditable playbooks that customers can review, edit and own.
- **Continuous Learning** — Detects gaps, changed procedures and inconsistent behavior, then proposes evidence-linked updates for human approval or governed automatic adoption.
- **One-Week Pilot** — Uses a sample of customer data to produce an initial view of processes and automation readiness in one week.

## Achievements

- Raised more than $30 million across seed and Series A financing.
- Emerged from stealth in March 2026 with Sequoia leading the Series A.
- Expanded ASOS IT knowledge coverage from approximately 30% to 90% after analyzing historical tickets and existing articles.
- Enabled roughly 30% of inbound ASOS IT questions to be resolved automatically, with another approximately 30% described as ready once system actions are enabled.
- At HubSpot, analyzed 150,000 support conversations, surfaced more than 600 knowledge-base updates and was reported to reduce human handoffs by 12%.
- Won public enterprise customers while still operating in stealth, including ASOS, HubSpot and Cushman & Wakefield.

## Latest updates

- **2026-03** — Edra emerged from stealth and announced more than $30 million in total funding, including a Sequoia-led Series A.
- **2026-03** — ASOS published results from its Edra deployment: knowledge coverage rose from about 30% to 90%, and about 30% of inbound IT questions could be resolved automatically.
- **2026-04** — HubSpot Ventures detailed its investment and said HubSpot’s support organization was using Edra to improve documentation quality and reduce escalations.
- **2026-07** — Edra continued hiring across engineering, product and go-to-market in New York and London, including founding account-executive roles in New York.

## Links

- Website: https://edra.ai
- LinkedIn: https://www.linkedin.com/company/edra-ai

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Profile page: https://yespress.io/edra
Published by YesPress — https://yespress.io
Last updated: 2026-08-22