# eClerx

> eClerx is a Mumbai-headquartered, publicly listed business process management company that runs the unglamorous, high-stakes back-office work of the world's biggest banks, telecoms, and retailers - derivative trade support, customer operations, data management, and digital content - increasingly wrapped in automation and generative AI. Founded in 2000 by two Wharton classmates, it became India's first listed KPO in 2007 and now serves 400-plus clients, including dozens of the Fortune 500, from delivery centers across three continents.

- **Founded:** 2000
- **Headquarters:** Mumbai, India
- **Founders:** Priyadarshan Mundhra (Co-Founder & Executive Director), Anjan Malik (Co-Founder & Non-Executive Director)
- **Team size:** ~22,000+ employees (roughly 22,376-22,518 reported in FY2025-26 / Q1 FY2026-27)
- **Products:** eClerx Markets (Financial Markets), Customer Operations, Digital, GenAI360, Automation & RPA services
- **Notable:** India's first publicly listed KPO company (IPO listed December 2007), ISO 42001:2023 certification for AI Management Systems (Feb 2025) - among the first ~5 companies globally, GenAI360 platform won a 2024 BIG Innovation Award

## Products & services

- **eClerx Markets (Financial Markets)** — Derivative trade support, cash securities operations, clearing and settlement, regulatory and reference data management, and analytics for banks and financial institutions.
- **Customer Operations** — Operations support, customer experience, analytics and consulting focused on improving sales and retention while lowering service cost - strong in cable and telecom.
- **Digital** — Data management, analytics and insights, digital marketing operations, creative and content production, and e-commerce operations for retail, fashion, luxury, and media clients.
- **GenAI360** — Generative-AI platform and framework for deploying AI across operations; winner of a 2024 BIG Innovation Award.
- **Automation & RPA services** — Robotic process automation and workflow automation embedded into managed-services engagements to reduce manual effort and error.

## Achievements

- India's first publicly listed KPO company (IPO listed December 2007)
- ISO 42001:2023 certification for AI Management Systems (Feb 2025) - among the first ~5 companies globally
- GenAI360 platform won a 2024 BIG Innovation Award
- Dual Gold at the 2024 Asia-Pacific Stevie Awards; Silver at the Brandon Hall Group Awards
- Great Place to Work Certification, India (2025)
- Named in Forbes Asia '200 Best Under a Billion' (2011)

## Latest updates

- **2026-08** — Reported Q1 FY2026-27 revenue of INR 1,170.2 crore, up 23.8% YoY, with net profit of INR 164.3 crore.
- **2026-05** — Reported FY2025-26 revenue of INR 4,217.4 crore (~USD 469M), up 22.6% YoY.
- **2025-08** — Marked 25 years of operations with 20,000+ employees across APAC, EMEA, and the Americas.
- **2025-02** — Achieved ISO 42001:2023 certification for AI management, one of the first firms worldwide to do so.
- **2024-01** — GenAI360 platform recognized with a BIG Innovation Award.

## Links

- Website: https://eclerx.com
- LinkedIn: https://www.linkedin.com/company/eclerx/
- Twitter/X: https://x.com/eclerx
- Instagram: https://www.instagram.com/eclerxservices/
- Facebook: https://www.facebook.com/eclerxservices

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Profile page: https://yespress.io/eclerx
Published by YesPress — https://yespress.io
Last updated: 2026-08-16