# EasyVista

> EasyVista is a French enterprise software company that builds an IT-dedicated platform for service management and IT operations. Founded in Paris in 1988, it helps organizations run their internal IT - logging support tickets, tracking hardware and software assets, monitoring infrastructure, and automating routine fixes - through a suite that includes EV Service Manager, EV Reach, EV Observe and EV Orchestrate. Backed since 2020 by private equity firm Eurazeo and strengthened by its 2024 acquisition of Germany's OTRS Group, EasyVista serves roughly 3,000 customers worldwide and positions itself as a nimble, mid-market alternative to giants like ServiceNow.

- **Founded:** 1988
- **Headquarters:** Noisy-le-Grand, France
- **Founders:** Sylvain Gauthier (Co-founder), Jamal Labed (Co-founder)
- **Team size:** Estimated 400-600 employees across offices in France, the United States, Spain, Portugal, Italy, and (post-OTRS) Germany.
- **Products:** EV Service Manager, EV Reach, EV Observe, EV Orchestrate, EV Discovery
- **Notable:** Founded in 1988 and still operating under its original mission more than three decades later., Went public on Euronext Growth Paris in 2005, providing capital for international expansion., Acquired by Eurazeo in 2020 and taken private in 2021 to pursue long-term growth.

## Products & services

- **EV Service Manager** — The flagship ITSM platform. ITIL-based service management to log, route and resolve IT support tickets, manage assets, and automate service delivery for employees and customers.
- **EV Reach** — Remote IT support and endpoint automation - secure tools for managing on-premises, remote and mobile devices, including remote control and routine task automation.
- **EV Observe** — Infrastructure monitoring and observability, watching networks, servers and applications and surfacing issues before users feel them.
- **EV Orchestrate** — Workflow automation and self-healing that runs automated responses to common IT events without human intervention.
- **EV Discovery** — Automated asset discovery and dependency mapping to keep an accurate, live inventory of IT hardware and software.
- **EV Digital Experience Monitoring (DEM)** — Measures the real digital experience employees have with IT services and applications.
- **EV Pulse AI / Self Help** — AI and self-service layer that deflects tickets, guides users to answers, and applies generative AI across service management.

## Achievements

- Founded in 1988 and still operating under its original mission more than three decades later.
- Went public on Euronext Growth Paris in 2005, providing capital for international expansion.
- Acquired by Eurazeo in 2020 and taken private in 2021 to pursue long-term growth.
- Completed acquisition of a 90%+ majority stake in Germany's OTRS Group in December 2024.
- Grew to roughly 3,000 customers worldwide with about half of revenue outside France.
- Recognized as an alternative to ServiceNow in independent ITSM comparisons and analyst coverage.

## Latest updates

- **2024-12** — EasyVista completed its acquisition of a 90%+ majority shareholding in OTRS Group, adding a German foothold and clients including Airbus and Porsche.
- **2024-11** — Announced the OTRS acquisition (approx. €17 per share) as part of an ambition to become a global leader in IT solutions.
- **2024-01** — Unveiled EV Platform release 2024.2 following the launch of EV Discovery and EV Orchestrate.

## Links

- Website: https://www.easyvista.com
- LinkedIn: https://www.linkedin.com/company/easyvista
- Twitter/X: https://twitter.com/EasyVista

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Profile page: https://yespress.io/easyvista
Published by YesPress — https://yespress.io
Last updated: 2026-08-06