# Duet

> Duet is a San Jose-based software company that builds an all-in-one dispatching, scheduling, and billing platform for non-emergency medical transportation (NEMT) providers. Founded by Jing Zhu, the company started as a neighborhood carpooling app and pivoted into medical transportation, where it now helps ambulatory, wheelchair, and stretcher fleets of every size handle booking, real-time tracking, driver management, billing, and broker integration. Duet pairs its software with hands-on support - training, marketing, market research, and back-office staffing - aimed at helping small and growing NEMT operators get off the ground and scale.

- **Founded:** 2014
- **Headquarters:** San Jose, California, United States
- **Founders:** Jing Zhu (Founder & CEO)
- **Team size:** ~12 employees
- **Products:** Duet NEMT Dispatching Platform, Billing & Claims, Driver & Fleet Management, Client CRM & Broker Integration, Provider Support Services
- **Notable:** Pivoted from a consumer carpooling app into a focused NEMT software company, Backed by Techstars and Founders Floor, Helped a provider (Transcare+) grow from zero to 200 trips in three months

## Products & services

- **Duet NEMT Dispatching Platform** — All-in-one software for non-emergency medical transportation covering dispatching, real-time scheduling, booking (phone, email, portal, API), and real-time vehicle tracking with calendar visualization.
- **Billing & Claims** — Billing, reporting, claims submission, customizable contract rates, and automatic generation of medical forms populated with trip data to reduce billing complications.
- **Driver & Fleet Management** — Native mobile driver app, driver certifications, vehicle profiles, maintenance scheduling, and integrated payroll processing.
- **Client CRM & Broker Integration** — Rider profiles for personalized service, client relationship management, broker integration, and real-time trip-status sharing with riders' family members.
- **Provider Support Services** — Beyond software: website setup, service consulting, market research, marketing, and back-office staffing to help providers establish and scale their business.

## Achievements

- Pivoted from a consumer carpooling app into a focused NEMT software company
- Backed by Techstars and Founders Floor
- Helped a provider (Transcare+) grow from zero to 200 trips in three months
- Helped a provider (PRN Med Trans) achieve a reported 17% utilization increase over seven months
- Built customized medical-forms automation that reduces billing errors for providers

## Latest updates

- **2026-06** — Active on LinkedIn and Instagram sharing NEMT operational content and provider tips.
- **2023-01** — Latest disclosed funding recorded (Seed stage).

## Links

- Website: https://www.duetinc.com/
- LinkedIn: https://www.linkedin.com/company/dashboard-story-inc
- Twitter/X: https://twitter.com/duetride
- YouTube: https://www.youtube.com/@DuetNEMT
- Instagram: https://www.instagram.com/duetnemt/
- Facebook: https://facebook.com/duetride

---

Profile page: https://yespress.io/duet
Published by YesPress — https://yespress.io
Last updated: 2026-08-06