# DoNotPay

> DoNotPay sells consumer self-help software for tasks such as subscription cancellation, refund requests, bill negotiation and privacy protection. Founded by Joshua Browder in 2015, it grew from parking-ticket appeals into a subscription business. Its earlier robot-lawyer marketing led to a 2025 FTC order restricting unsupported claims of lawyer-equivalent performance; the company now presents itself as an AI Consumer Champion.

- **Founded:** 2015
- **Headquarters:** San Francisco, United States
- **Founders:** Joshua Browder (Founder and CEO)
- **Products:** Parking-ticket appeal tools, Free Trial Card, Consumer self-help subscription, AI chat negotiation, AI customer-service calls
- **Notable:** Received the 2020 Louis M. Brown Award for Legal Access from the American Bar Association., Raised a reported $10 million Series B at an approximately $210 million valuation in 2021., Company says it distributed a seven-figure dividend to employees and investors in 2024.

## Products & services

- **Parking-ticket appeal tools** — Original 2015 service asked structured questions and generated appeal letters; an early consumer self-help use case.
- **Free Trial Card** — Virtual card marketed to auto-decline charges after a free trial and shield payment information.
- **Consumer self-help subscription** — Bundle covering cancellation, refund and warranty requests, privacy tools, fee disputes and administrative tasks. General membership began in 2019.
- **AI chat negotiation** — Customer-service chatbot announced in December 2022 to negotiate bills and handle consumer requests.
- **AI customer-service calls** — Voice assistant reported in October 2024 to contact large companies, request help and text the subscriber when more information is needed.

## Achievements

- Received the 2020 Louis M. Brown Award for Legal Access from the American Bar Association.
- Raised a reported $10 million Series B at an approximately $210 million valuation in 2021.
- Company says it distributed a seven-figure dividend to employees and investors in 2024.

## Latest updates

- **2024-10** — Fast Company reported expansion into AI voice calls to customer service at large companies.
- **2025-02** — FTC announced final order: $193,000 monetary relief, notice to 2021-2023 subscribers and restrictions on unsupported lawyer-equivalence claims.
- **2025-11** — Joshua Browder appeared in a Relentless fireside interview discussing DoNotPay and entrepreneurship.

## Links

- Website: https://donotpay.com/
- LinkedIn: https://www.linkedin.com/company/donotpay/
- Twitter/X: https://twitter.com/donotpay
- Facebook: https://www.facebook.com/Donotpay/

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Profile page: https://yespress.io/donotpay
Published by YesPress — https://yespress.io
Last updated: 2026-10-01