# Doc Shufelt

> Doc Shufelt is a Raleigh-based business operator and the co-founder and former CEO of ArenaCX. Earlier roles at Bandwidth and Republic Wireless involved project management, business architecture and wireless operations. His public discussions focus on matching support capacity to demand, retaining human judgment in technology and treating outsourcing partners as part of the team. His LinkedIn profile currently lists Members Mobile Inc.; an exact current title is not publicly visible.

- **Role:** Business executive and entrepreneur
- **Organizations:** ArenaCX, Republic Wireless, Bandwidth, Title Guaranty Escrow Services, Members Mobile Inc.
- **Education:** Bachelor of Arts in English, University of Richmond, MBA, General Management, University of North Carolina at Chapel Hill
- **Known for:** Co-founded ArenaCX with Alan Pendleton and served as its CEO., Was CEO when ArenaCX announced a $2 million seed round led by Sovereign’s Capital in September 2020., Served as Republic Wireless senior vice president and general manager when the company received the NC TECH customer-service technology award in November 2018.

## Career timeline

- **2002** — Graduated from the University of Richmond with a BA in English.
- **2007-2008** — Project manager at Title Guaranty Escrow Services in Honolulu.
- **2010** — Completed an MBA at UNC Chapel Hill; joined Bandwidth as a senior project manager.
- **2012-2016** — Director of Business Architecture at Bandwidth, according to his public résumé.
- **2014** — Quoted as Republic Wireless vice president of operations in Zendesk materials; this overlaps with the Bandwidth period listed in his résumé.
- **2016-2018** — Senior vice president of operations at Republic Wireless, according to his résumé.
- **2018-2020** — Senior vice president and general manager at Republic Wireless.
- **2020-09** — ArenaCX announced a $2 million seed round with Shufelt as co-founder and CEO.
- **2020-12** — Spoke for ArenaCX when it announced its Zendesk Marketplace app listing.
- **2021-05** — Appeared on TK Kader’s SaaS & Scotch episode about outsourcing customer support.
- **2021-08** — His public résumé lists the end of his ArenaCX CEO tenure in August 2021.

## Achievements

- Co-founded ArenaCX with Alan Pendleton and served as its CEO.
- Was CEO when ArenaCX announced a $2 million seed round led by Sovereign’s Capital in September 2020.
- Served as Republic Wireless senior vice president and general manager when the company received the NC TECH customer-service technology award in November 2018.
- His public résumé reports leading an operational-efficiency project producing a $4 million first-year EBITDA improvement at Republic Wireless; this is a self-reported result.

## Latest updates

- **2026-10** — Research check: his publicly visible LinkedIn profile lists Members Mobile Inc. in Raleigh; it does not expose a precise current title. This is an observation date, not a verified job-start date.

## Links

- LinkedIn: https://www.linkedin.com/in/doc-shufelt

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Profile page: https://yespress.io/doc-shufelt
Published by YesPress — https://yespress.io
Last updated: 2026-10-20