# Diya Mathew

> Diya Mathew is a Senior Manager for Customer Engagement Strategy in the Office of the President & COO at ServiceNow, the enterprise cloud platform company valued at over $100 billion. A graduate of Duke University's Fuqua School of Business and NIT Tiruchirappalli, she brings a rare blend of technical depth and strategic acumen forged across Cisco, Deloitte Consulting, Meta, and now ServiceNow. Based in San Francisco, she works at the intersection of executive strategy, customer engagement, and enterprise operations.

- **Role:** Senior Manager, Customer Engagement Strategy - Office of the President & COO at ServiceNow
- **Organizations:** ServiceNow, Meta, Deloitte Consulting, Cisco, Spantech Solutions
- **Nationality:** Indian-American
- **Education:** MBA, Duke University - Fuqua School of Business, Bachelor of Technology, Electronics & Communication Engineering, National Institute of Technology, Tiruchirappalli (NIT Trichy)
- **Known for:** Appointed to ServiceNow's Office of the President & COO, a high-visibility strategy role at one of enterprise tech's most valuable companies, Led strategy and operations at Meta during a pivotal period of transformation (2021-2023), Rose from Customer Services Engineer to Solutions Expert at Cisco, spanning technical and commercial roles

## Career timeline

- **c. 2012-2013** — Design Intern at Spantech Solutions, working on network upgrades for healthcare providers in Dubai
- **c. 2013-2016** — Customer Services Engineer at Cisco
- **c. 2016-2018** — Solutions Expert at Cisco
- **c. 2018-2020** — MBA at Duke University's Fuqua School of Business; Summer Associate at Deloitte
- **c. 2020-2021** — Senior Consultant, Strategy & Analytics at Deloitte Consulting
- **c. 2021** — Manager, Strategy & Analytics at Deloitte Consulting
- **2021-2023** — Senior Strategy & Operations Manager at Meta (May 2021 - July 2023)
- **2023-present** — Senior Manager, Customer Engagement Strategy - Office of the President & COO at ServiceNow (since October 2023)

## Achievements

- Appointed to ServiceNow's Office of the President & COO, a high-visibility strategy role at one of enterprise tech's most valuable companies
- Led strategy and operations at Meta during a pivotal period of transformation (2021-2023)
- Rose from Customer Services Engineer to Solutions Expert at Cisco, spanning technical and commercial roles
- Completed MBA at Duke Fuqua, one of the top-ranked business schools globally
- Graduated from NIT Tiruchirappalli, one of India's premier engineering institutions
- Built cross-industry strategy expertise spanning consulting (Deloitte), Big Tech (Meta, Cisco), and enterprise SaaS (ServiceNow)

## Latest updates

- **2023-10** — Joined ServiceNow as Senior Manager, Customer Engagement Strategy in the Office of the President & COO
- **2023-07** — Departed Meta after two-plus years as Senior Strategy & Operations Manager

## Links

- LinkedIn: https://www.linkedin.com/in/diyamathew/

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Profile page: https://yespress.io/diya-mathew
Published by YesPress — https://yespress.io
Last updated: 2026-06-29