# Directly

> Directly combines customer-support automation with a managed network of freelance product experts. Its OnDemand business routes suitable inquiries to vetted specialists and reuses expert-authored answers for repetitive questions. CSS Corp, now Movate, bought OnDemand in March 2022; the original Directly company announced a separate focus on Darwin automation.

- **Founded:** 2011
- **Headquarters:** San Francisco, United States
- **Founders:** Antony Brydon (Co-founder; former CEO), Jeff Patterson (Co-founder; product leader), Jean Tessier (Co-founder; lead architect)
- **Products:** Directly OnDemand, Web and email support, Workforce augmentation, Kylie.ai technology, Directly Darwin
- **Notable:** Samsung’s Directly-powered web service received a 2018 Gold Stevie Award, according to Directly’s funding announcement., Costanoa described nearly 500,000 inquiries resolved across early customers in its 2015 investment essay., Built an expert network spanning more than 60 countries by the 2022 OnDemand acquisition announcement.

## Products & services

- **Directly OnDemand** — Managed freelance expert support, performance-based routing and expert-authored automated answers; acquired by CSS Corp in 2022.
- **Web and email support** — Helpdesk integration for automated answers and selectively routed expert responses, with complex account and billing matters retained by agents.
- **Workforce augmentation** — Expert capacity for suitable product and technical inquiries, including fluctuations in demand.
- **Kylie.ai technology** — Acquired technology intended to expand conversational automation into refunds, returns, cancellations and order tracking.
- **Directly Darwin** — Automation product identified as the original company’s investment focus after the OnDemand sale; this is the March 2022 announcement, not a claim of current availability.

## Achievements

- Samsung’s Directly-powered web service received a 2018 Gold Stevie Award, according to Directly’s funding announcement.
- Costanoa described nearly 500,000 inquiries resolved across early customers in its 2015 investment essay.
- Built an expert network spanning more than 60 countries by the 2022 OnDemand acquisition announcement.

## Latest updates

- **2025-06** — Movate reported an AWS-to-Azure migration for Directly OnDemand, with 30% lower operating costs and 25% faster release cycles; these are vendor-reported outcomes.
- **2022-03** — OnDemand Answers, Inc., a CSS Corp company, purchased the OnDemand business on March 15; Directly announced a separate Darwin focus.

## Links

- Website: https://www.directly.com/
- LinkedIn: https://www.linkedin.com/company/directly/
- Twitter/X: https://x.com/directly
- GitHub: https://github.com/directly
- Facebook: https://www.facebook.com/askdirectly

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Profile page: https://yespress.io/directly
Published by YesPress — https://yespress.io
Last updated: 2026-10-01