# Dimitris Vassos

> Dimitris Vassos is the Athens-based CEO, co-founder and chief architect of Omilia. After working on voice technology at IBM UK, he founded Omilia in 2002 and helped develop it from a customer service systems integrator into a company building its own conversational AI technology. His public interviews connect a childhood fascination with human-computer interaction to a continuing focus on making automated services easier for ordinary callers.

- **Role:** CEO, Co-Founder & Chief Architect at Omilia
- **Organizations:** Omilia, IBM UK
- **Nationality:** Greek
- **Education:** B.Eng., Information Systems Engineering, Imperial College London, M.Sc., Digital Communications & Signal Processing, Imperial College London
- **Known for:** Co-founded Omilia in 2002 and helped develop its own conversational AI technology stack., Named a Speech Industry Luminary by Speech Technology in 2017., Led Omilia alongside its founding partners through international customer deployments and its August 2026 Series B announcement.

## Career timeline

- **1984** — As a child, programmed a home computer to recognise clapping and control home lighting.
- **1997** — Began his career at IBM UK, contributing to voice product development and international rollout.
- **2002** — Founded Omilia, initially a systems integrator, starting in his garage after returning to Greece.
- **2015** — Publicly described Omilia’s conversational customer service deployments at Alpha Bank Greece and Alfa Bank Ukraine.
- **2016** — In his account, a Ukrainian bank’s presentation helped introduce Omilia to an American audience.
- **2017** — Named among Speech Technology’s Speech Industry Luminaries.
- **2020** — Omilia raised $20 million from Grafton Capital; Oliver Thomas joined the board.
- **2021** — Expedition Growth Capital invested in Omilia in December.
- **2026** — Omilia announced a $67 million Series B led by Expedition Growth Capital on August 6.

## Achievements

- Co-founded Omilia in 2002 and helped develop its own conversational AI technology stack.
- Named a Speech Industry Luminary by Speech Technology in 2017.
- Led Omilia alongside its founding partners through international customer deployments and its August 2026 Series B announcement.

## Latest updates

- **2026-08** — Omilia announced a $67 million Series B led by Expedition Growth Capital, reporting annualised recurring revenue above $60 million and plans for North American and global expansion.
- **2026-07** — Omilia’s Taco Bell relationship expanded; the August company announcement reported more than 1,000 US drive-throughs across 38 states.
- **2026-03** — Published a LinkedIn article discussing customer service AI improvement and professional services costs.
- **2026-09** — Listed by BorderlessCX as a scheduled keynote speaker in Athens on September 24-25 for a talk on agentic AI in customer experience; this listing does not verify attendance.

## Links

- Website: https://omilia.com/
- LinkedIn: https://www.linkedin.com/in/dimitrisvassos/
- Twitter/X: https://x.com/dimitrisvassos

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Profile page: https://yespress.io/dimitris-vassos
Published by YesPress — https://yespress.io
Last updated: 2026-10-13