# Dickey Singh

> Dickey Singh is the founder and CEO of Cast.app, a customer success platform that uses AI 'Digital CSMs' to deliver personalized business reviews, drive adoption, and grow revenue from existing customers without adding headcount. A three-decade product and engineering leader who previously founded Pyze and Encounters and held senior roles at CustomerSat, MarketTools, and ViVOtech, Singh argues the industry's fixation on AI copilots misses the point - autopilots are how companies scale.

## Achievements

- Founded Cast.app, a customer success platform used by enterprise SaaS teams
- Cast.app delivers 200,000+ AI-presented business reviews per month
- Customer results include 30x ROI and $1.6M/yr added at Pure Storage and a 6.1% renewals lift at Aruba
- Previously founded Pyze, a Series A digital transformation analytics company
- Held senior product and engineering roles serving customers including Apple, Google, Salesforce, SAP, MasterCard and Oracle across CustomerSat, MarketTools and ViVOtech

## Latest updates

- **2025-07** — Cast.app framed publicly around 'autopilot' AI agents versus copilots, reporting 200,000+ AI-presented business reviews delivered monthly across 17 languages.

## Links

- Website: https://cast.app/
- LinkedIn: https://www.linkedin.com/in/dickey/

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Profile page: https://yespress.io/dickey-singh-customer-success-autopilot
Published by YesPress — https://yespress.io
Last updated: 2026-08-07