# Dialpad

> Dialpad is an AI-powered customer communications platform that brings business phone, video meetings, team messaging, and cloud contact center software together in one system. Founded in 2011 by Google Voice veterans Craig Walker and Brian Peterson, the company builds its own speech recognition and natural-language AI into every call - transcribing conversations in real time, summarizing them, tracking sentiment, and coaching agents live. Headquartered in San Ramon, California, Dialpad serves more than 30,000 businesses, from small teams to enterprises like T-Mobile, Motorola, and RE/MAX, and was valued at $2.2 billion after its 2021 Series F.

- **Founded:** 2011
- **Headquarters:** San Ramon, California, United States
- **Founders:** Craig Walker (Co-founder & CEO), Brian Peterson (Co-founder & CTO), John Rector (Co-founder)
- **Team size:** Approximately 1,400-1,500 employees
- **Products:** Dialpad Ai Voice (Business Phone), Dialpad Ai Contact Center (Support), Dialpad Ai Sales (Sell), Dialpad Meetings, Dialpad Ai / Agentic AI Platform
- **Notable:** Named a Visionary in the 2025 Gartner Magic Quadrant for UCaaS, Received an Honorable Mention in the 2025 Gartner Magic Quadrant for CCaaS, Reached a $2.2 billion valuation with its 2021 Series F

## Products & services

- **Dialpad Ai Voice (Business Phone)** — Cloud-based business phone system with AI transcription, call summaries, and voicemail intelligence across desktop and mobile.
- **Dialpad Ai Contact Center (Support)** — CCaaS platform unifying voice, video, live chat and social messaging with real-time agent coaching, sentiment analysis and automation.
- **Dialpad Ai Sales (Sell)** — Outbound sales dialer with live coaching cards, objection handling prompts, and real-time call analytics for revenue teams.
- **Dialpad Meetings** — Video conferencing product (formerly UberConference) with AI transcription and meeting summaries.
- **Dialpad Ai / Agentic AI Platform** — Native AI layer providing real-time transcription, sentiment, summaries and, from 2025, autonomous AI agents for pre-emptive customer service.
- **Dialpad Connect** — Unified communications offering combining phone, messaging and video for internal teams.

## Achievements

- Named a Visionary in the 2025 Gartner Magic Quadrant for UCaaS
- Received an Honorable Mention in the 2025 Gartner Magic Quadrant for CCaaS
- Reached a $2.2 billion valuation with its 2021 Series F
- Built proprietary speech recognition and NLP AI in-house via the 2017 TalkIQ acquisition
- Reported surpassing $200M in annual recurring revenue
- Customers report 20% reduction in average handle time and 50% less post-call work

## Latest updates

- **2025-09** — Named a Visionary in the 2025 Gartner Magic Quadrant for UCaaS and given an Honorable Mention in the CCaaS Magic Quadrant.
- **2025-05** — Announced a vision of 'pre-emptive customer service' with an agentic AI platform and enterprise enhancements, slated for fall 2025.
- **2025-01** — Published its State of the Contact Center 2025 report; 52% of surveyed agents already use AI call summaries to improve CSAT.

## Links

- Website: https://www.dialpad.com
- LinkedIn: https://www.linkedin.com/company/dialpad
- Twitter/X: https://x.com/dialpad
- Facebook: https://www.facebook.com/Dialpadhq/

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Profile page: https://yespress.io/dialpad
Published by YesPress — https://yespress.io
Last updated: 2026-08-06