# Devasena Rajamohan

> Devasena Rajamohan is Corporate Vice President of Dynamics 365 Customer Experience Applications at Microsoft, leading global teams of product managers, engineers, and data scientists driving innovation across Customer Insights, Sales, Customer Service, and Copilot. With a career spanning over two decades in enterprise CRM and cloud software—including senior leadership at SAP and early engineering roles at TATA Infotech—she has shaped how large organizations deliver AI-powered customer engagement. Under her leadership, Microsoft earned recognition as a Leader in both the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center and The Forrester Wave Customer Service Solutions Q1 2026.

- **Role:** Corporate Vice President, Dynamics 365 Customer Experience Applications at Microsoft
- **Organizations:** Microsoft, SAP, Khimetrics, TATA Infotech
- **Nationality:** Indian-American
- **Education:** Bachelor of Engineering (BE), Electrical and Electronics Engineering, Government College of Technology, Coimbatore
- **Known for:** Led Microsoft to be named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center, Led Microsoft to be named a Leader in The Forrester Wave Customer Service Solutions Q1 2026, Announced general availability of the first-party voice channel for Dynamics 365 Customer Service

## Career timeline

- **1997-2000** — Software Engineer at TATA Infotech
- **2000-2006** — Senior Software Developer, CRM Service at SAP Germany
- **2007-2010** — Development Architect, Retail Industry at Khimetrics
- **2010-2013** — Chief Architect, Cloud for CRM Service at SAP
- **2013-2015** — Product Owner for Public Sector at SAP
- **2015-2017** — Senior Director of Engineering, Cloud for Service & Utilities at SAP
- **2017-2020** — GVP, Head of Customer Service & Industries - SAP CX at SAP
- **2020-2022** — Vice President, Software Development at Microsoft
- **2022-present** — Corporate Vice President, Dynamics 365 Customer Experience Applications at Microsoft

## Achievements

- Led Microsoft to be named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center
- Led Microsoft to be named a Leader in The Forrester Wave Customer Service Solutions Q1 2026
- Announced general availability of the first-party voice channel for Dynamics 365 Customer Service
- Filed patents related to business object models for consistent enterprise interfaces and predictive issue tracking systems
- Led global teams spanning product managers, engineers, and data scientists across Customer Insights, Sales, Customer Service, and Copilot
- Drove innovation in AI-infused customer service including conversational virtual agents and Copilot capabilities
- Spearheaded Dynamics 365 2021 release wave 1 capabilities across Customer Service and Field Service
- Speaker at Microsoft Ignite 2025 on agentic CX and frontier service models

## Latest updates

- **2026-03** — Microsoft named a Leader in The Forrester Wave Customer Service Solutions Q1 2026 under her leadership
- **2025-11** — Microsoft named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center
- **2025-11** — Speaker at Microsoft Ignite 2025 on agentic CX and frontier service models

## Links

- Website: https://www.microsoft.com/en-us/dynamics-365
- LinkedIn: https://www.linkedin.com/in/devasena-rajamohan-28191217/
- Twitter/X: https://twitter.com/devar2621

---

Profile page: https://yespress.io/devasena-rajamohan
Published by YesPress — https://yespress.io
Last updated: 2026-05-31