# Deskpro

> Deskpro is a helpdesk and customer support platform that unifies email, live chat, voice, social media, SMS and WhatsApp into a single ticketing system. Founded in 2001 and bootstrapped for over two decades, it stands out by offering both cloud and on-premise deployment, making it a fit for regulated and privacy-sensitive organizations that need to keep support data in their own environments. In June 2024 it raised a $25M Series A from Elsewhere Partners, appointed Brad Murdoch as CEO, and opened a global headquarters in Austin, Texas.

- **Founded:** 2001
- **Headquarters:** Austin, Texas, United States (originally London, United Kingdom)
- **Founders:** Christopher Padfield (Co-Founder & Chief Product Officer (former CEO)), Christopher Nadeau (Co-Founder & CTO)
- **Team size:** 70-75+ employees globally
- **Products:** Deskpro Helpdesk, Cloud Deployment, On-Premise / Self-Hosted Deployment, AI & Automation, Knowledge Base & Self-Service Portal
- **Notable:** Profitable and bootstrapped for over 20 years before raising outside capital, Raised $25M Series A in June 2024 from Elsewhere Partners, Recognized as a G2 Momentum Leader

## Products & services

- **Deskpro Helpdesk** — Omnichannel ticketing platform unifying email, live chat, voice, SMS, WhatsApp and social media into a single agent interface with customizable fields, workflows and dashboards.
- **Cloud Deployment** — Fully hosted SaaS version of the helpdesk with scalable cloud infrastructure.
- **On-Premise / Self-Hosted Deployment** — Deskpro installed on a customer's own servers or private/sovereign cloud, for organizations with data-residency and compliance requirements.
- **AI & Automation** — AI-driven ticket triage, chatbots, virtual assistants and no-code automation that can run in private environments rather than only public cloud.
- **Knowledge Base & Self-Service Portal** — Customer and internal help centers, multi-brand help centers, and self-service content management.
- **Internal Help Desk** — IT and HR employee support desks that share one instance with the customer-facing helpdesk.

## Achievements

- Profitable and bootstrapped for over 20 years before raising outside capital
- Raised $25M Series A in June 2024 from Elsewhere Partners
- Recognized as a G2 Momentum Leader
- Holds ISO 27001, SOC 2 and GDPR certifications
- Serves 30,000+ agents across 150+ countries

## Latest updates

- **2024-06** — Raised $25M Series A from Elsewhere Partners, appointed Brad Murdoch as CEO, moved founder Chris Padfield to Chief Product Officer, and launched a new global headquarters in Austin, Texas.
- **2024-06** — Announced plans to invest heavily in AI capabilities and build out a North American team following the funding.

## Links

- Website: https://www.deskpro.com
- LinkedIn: https://www.linkedin.com/company/deskpro
- Twitter/X: https://twitter.com/deskpro
- YouTube: https://www.youtube.com/@Deskpro
- Facebook: https://facebook.com/deskpro

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Profile page: https://yespress.io/deskpro
Published by YesPress — https://yespress.io
Last updated: 2026-07-21