# DelightChat

> DelightChat is an omnichannel customer support and WhatsApp marketing platform built for small and medium-sized D2C and ecommerce brands. It pulls conversations from WhatsApp, Instagram, Facebook, email and live chat into a single shared inbox, and layers on WhatsApp API broadcasts, abandoned-cart recovery and order automations for Shopify stores. Founded in 2020 by the team behind the SuperLemon WhatsApp plugin, it positions itself as an affordable, easy-to-use alternative to heavier tools like Gorgias and Freshdesk for lean teams.

- **Founded:** 2020
- **Headquarters:** Bengaluru, India
- **Founders:** Preetam Nath (Co-founder & Head of Product), Sankalp Jonna (Co-founder & Head of Technology), Bharath S Chordia (Co-founder & Head of Sales)
- **Team size:** Small team (roughly 10-50); LinkedIn lists a lean company footprint
- **Products:** Omnichannel Support Inbox, WhatsApp Marketing, Ecommerce Automations, GPT-powered AI Assistant, Shopify App
- **Notable:** Grew predecessor SuperLemon to 20,000+ Shopify stores and ~$25k MRR before selling it in July 2020, 1,000+ brands using DelightChat across 50+ countries, 4.9/5 rating on the Shopify App Store (200+ reviews)

## Products & services

- **Omnichannel Support Inbox** — A shared inbox that unifies WhatsApp, Instagram, Facebook, email and live chat, with team collaboration - assignments, notes, tags and automation rules - and Shopify order context beside each conversation.
- **WhatsApp Marketing** — Send broadcasts and campaigns via the Official WhatsApp API, plus upsell and win-back journeys. Brands report up to 26x ROI and 7.1x higher conversion than email.
- **Ecommerce Automations** — Automated WhatsApp messages for abandoned cart, order confirmation, order fulfilment and COD order verification, plus a Back in Stock widget that captures numbers and notifies customers.
- **GPT-powered AI Assistant** — An AI assistant that drafts and refines agent replies in seconds so lean teams respond faster.
- **Shopify App** — Native Shopify integration and app store listing rated 4.9/5, giving stores order data and marketing tools inside the helpdesk.

## Achievements

- Grew predecessor SuperLemon to 20,000+ Shopify stores and ~$25k MRR before selling it in July 2020
- 1,000+ brands using DelightChat across 50+ countries
- 4.9/5 rating on the Shopify App Store (200+ reviews)
- Brands report up to 26x ROI on WhatsApp marketing and 7.1x higher conversions than email

## Latest updates

- **2023-01** — Rolled out a GPT-powered AI Assistant to help agents draft and refine replies faster.
- **2024-01** — Expanded WhatsApp marketing automations - abandoned cart, COD verification, back-in-stock - for Shopify D2C brands.

## Links

- Website: https://www.delightchat.io/
- LinkedIn: https://www.linkedin.com/company/delightchat
- Twitter/X: https://twitter.com/delightchathq
- YouTube: https://www.youtube.com/channel/UCAwL-ruLoSRLWI4oJZWAmFw
- Instagram: https://www.instagram.com/delightchat
- Facebook: https://www.facebook.com/delightchat/

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Profile page: https://yespress.io/delightchat
Published by YesPress — https://yespress.io
Last updated: 2026-08-06