# Deflect.ai

> Deflect.ai is a Kore.ai-owned call automation and digital deflection offering introduced in 2020. It routes callers from existing interactive voice response systems to virtual assistants, digital forms, messaging or human agents, with the aim of reducing queues and support costs. Its documented market push included banks and financial institutions in the Gulf region through Kore.ai partner Raqmiyat.

- **Founded:** 2020
- **Headquarters:** Orlando, United States
- **Founders:** Raj Koneru (Founder listed in secondary directories; founder and CEO of parent Kore.ai at launch)
- **Products:** Deflect.ai
- **Notable:** Publicly described as a Kore.ai call-deflection service by May 2020., Included in Kore.ai’s June 30, 2020 financial-services division launch announcement., Promoted with Raqmiyat for Gulf banking use cases in 2020.

## Products & services

- **Deflect.ai** — Cloud-based call automation and digital deflection offering from Kore.ai; connects existing IVR systems with automated conversations, digital forms and human messaging support.

## Achievements

- Publicly described as a Kore.ai call-deflection service by May 2020.
- Included in Kore.ai’s June 30, 2020 financial-services division launch announcement.
- Promoted with Raqmiyat for Gulf banking use cases in 2020.

## Latest updates

- **2020-08** — Raqmiyat-focused coverage described Deflect.ai’s IVR integration, digital-channel routing and escalation to live agents.
- **2020-06** — Kore.ai announced a financial-services division and identified Deflect.ai as one of its launching solutions.

## Links

- Website: https://www.deflect.ai/
- LinkedIn: https://www.linkedin.com/company/deflect-ai
- Twitter/X: https://twitter.com/DeflectAI
- Facebook: https://www.facebook.com/Deflectai-113172303687609/

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Profile page: https://yespress.io/deflect-ai
Published by YesPress — https://yespress.io
Last updated: 2026-10-23