# Decagon

> Decagon is a San Francisco-based enterprise AI company building conversational agents that handle customer support across chat, email, voice and SMS. Its platform, anchored by Agent Operating Procedures (AOPs), lets companies define complex workflows in natural language and apply them consistently across channels. Customers include Hertz, Chime, Notion, Duolingo, Rippling, Bilt, Oura, Eventbrite and Affirm.

- **Founded:** 2023
- **Headquarters:** San Francisco, United States
- **Founders:** Jesse Zhang (Co-founder & CEO), Ashwin Sreenivas (Co-founder & CTO)
- **Team size:** ~350 employees
- **Products:** AI Concierge, Agent Operating Procedures (AOPs), Agent Assist, Voice Agents, Proactive Agents
- **Notable:** Valuation tripled to $4.5B within six months of Series C, 100+ enterprise customers signed in 2025 alone, Total funding crossed $481M across six rounds

## Products & services

- **AI Concierge** — Customer-facing AI agents that handle chat, email, voice and SMS, resolving issues and taking actions (refunds, plan changes, account updates) inside the systems enterprises already use.
- **Agent Operating Procedures (AOPs)** — A natural-language framework for defining the logic AI agents follow. Non-technical teams write the workflow once; AOPs apply it consistently across every channel.
- **Agent Assist** — A copilot for human support agents that drafts replies, surfaces context, and recommends next actions inside Zendesk, Salesforce and similar tools.
- **Voice Agents** — Real-time voice AI with low-latency turn detection, branded caller IDs and integration with existing telephony stacks for inbound and outbound calls.
- **Proactive Agents** — Outbound AI with user memory that initiates personalized conversations rather than waiting for the customer to reach out.

## Achievements

- Valuation tripled to $4.5B within six months of Series C
- 100+ enterprise customers signed in 2025 alone
- Total funding crossed $481M across six rounds
- Completed first tender offer in March 2026
- Launched outbound voice agents and user memory in Spring 2026

## Latest updates

- **2026-03** — Completed first tender offer at $4.5B valuation.
- **2026-01** — Closed $250M Series D led by Coatue and Index Ventures.
- **2026** — Spring product launch: Proactive Agents, user memory, and outbound voice.
- **2025-06** — Raised $131M Series C at $1.5B valuation.

## Links

- Website: https://decagon.ai
- LinkedIn: https://www.linkedin.com/company/decagon-ai
- Twitter/X: https://x.com/decagon_ai
- YouTube: https://www.youtube.com/@decagon_ai

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Profile page: https://yespress.io/decagon
Published by YesPress — https://yespress.io
Last updated: 2026-05-19