# Dark Matter Technologies

> Dark Matter Technologies supplies mortgage origination, document intelligence, borrower portals, servicing software and vendor integrations to US banks, credit unions and independent lenders. Launched in 2023 from Black Knight’s divested origination business, it combines the established Empower platform with Aiva automation and an expanding connected product suite.

- **Founded:** 2023
- **Headquarters:** Jacksonville, United States
- **Founders:** Rich Gagliano (Founding CEO; led the September 2023 launch from Black Knight Origination Technologies)
- **Products:** Empower LOS, Aiva, Ask Aiva, Empower Point of Sale, Exchange Service Network / Partner Marketplace
- **Notable:** A 2024 company case study reported AMOCO’s closing average fell from 35-40 days to 27 days., A 2024 company case study reported LMCU closed loans up to five days faster and reassigned employees as document-order monitoring needs fell., Completed an AWS infrastructure migration announced in March 2025.

## Products & services

- **Empower LOS** — Cloud-based mortgage origination platform with configurable, exception-based workflows and integrated point-of-sale experiences; predates the 2023 company launch.
- **Aiva** — Mortgage document classification, extraction, income and asset review, and quality-control automation; predates the company launch.
- **Ask Aiva** — Conversational assistant embedded in Empower with source-traceable answers using retrieval-augmented generation.
- **Empower Point of Sale** — Connected borrower, loan officer, broker and seller experiences; 2026 releases added document validation at upload.
- **Exchange Service Network / Partner Marketplace** — APIs and ordering workflows connect lenders with credit, verification, valuation and closing service providers.
- **Elevate Loan Servicing Solution** — Former CMS Servicing product moved to Dark Matter in 2024 and was publicly introduced in its servicing expansion in 2025; supports loan boarding, payments, reporting and borrower self-service.
- **NOVA LOS** — Added to the portfolio in 2024; positioned for lenders with fewer dedicated LOS administration resources.
- **Developer Platform** — Integration documentation, API libraries and testing; downloadable OpenAPI specifications announced in May 2026.

## Achievements

- A 2024 company case study reported AMOCO’s closing average fell from 35-40 days to 27 days.
- A 2024 company case study reported LMCU closed loans up to five days faster and reassigned employees as document-order monitoring needs fell.
- Completed an AWS infrastructure migration announced in March 2025.
- Launched Ask Aiva for Empower clients in April 2026.

## Latest updates

- **2026-10** — Announced Mezzo verification orchestration integration, with client availability planned after the October 11-14 MBA convention.
- **2026-09** — Vikas Rao published a CEO letter discussing customer input, product organization changes and AI auditability.
- **2026-08** — Released point-of-sale document validation with lender-controlled review settings.
- **2026-05** — Announced downloadable OpenAPI specifications across the Developer Platform.
- **2026-04** — Introduced Ask Aiva; separately appointed Vikas Rao CEO and announced organizational adjustments including a reduction in force.

## Links

- Website: https://dmatter.com/
- LinkedIn: https://www.linkedin.com/company/darkmattertechnologies/
- Twitter/X: https://x.com/dmattertech
- YouTube: https://www.youtube.com/@dmatter
- Instagram: https://www.instagram.com/dark.matter.technologies/

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Profile page: https://yespress.io/dark-matter-technologies
Published by YesPress — https://yespress.io
Last updated: 2026-10-17