# Dan Michaeli

> Dan Michaeli is the New York-based co-founder and CEO of Glia, which he launched with Justin DiPietro and Carlos Paniagua in 2012. Raised in Guatemala, he moved from consulting into software built around bringing personal service online. He co-authored Digital Customer Service with Rick DeLisi and now leads Glia’s work with banks and credit unions on AI and human customer interactions.

- **Role:** Co-founder and CEO at Glia
- **Organizations:** Glia, Accenture
- **From:** New York, United States
- **Education:** Bachelor of Arts; studies in Economics, Engineering Entrepreneurship and Film Studies, University of Pennsylvania
- **Known for:** Co-founded and has led Glia since 2012., Co-authored a Wiley-published customer service book in 2021., Named among Goldman Sachs’ Most Exceptional Entrepreneurs of 2026; Glia described this as his fifth consecutive annual recognition.

## Career timeline

- **2011** — As a growth strategy consultant, identified the opportunity to bring a retailer’s in-person service advantage online.
- **2012** — Co-founded SaleMove, later renamed Glia, with Justin DiPietro and Carlos Paniagua.
- **2019** — Glia adopted its new name and announced a $20 million Series B led by Insight Venture Partners.
- **2021** — Co-authored Digital Customer Service: Transforming Customer Experience for an On-Screen World with Rick DeLisi, published by Wiley.
- **2022** — Glia acquired Finn AI, a banking virtual-assistant company.
- **2026** — Recognized by Goldman Sachs for entrepreneurship for the fifth consecutive year.

## Achievements

- Co-founded and has led Glia since 2012.
- Co-authored a Wiley-published customer service book in 2021.
- Named among Goldman Sachs’ Most Exceptional Entrepreneurs of 2026; Glia described this as his fifth consecutive annual recognition.
- Led Glia as it expanded to partnerships with over 700 banks and credit unions, reported in October 2026.

## Latest updates

- **2026-10** — Goldman Sachs recognized Michaeli at its Builders and Innovators Summit on October 14; Glia reported this was the fifth consecutive year.
- **2026-03** — Glia won an Artificial Intelligence Excellence Award in Banking and Financial Services, announced March 24.
- **2026-01** — Discussed combining generative intent understanding with institution-controlled responses in a banking AI interview published January 28.

## Links

- Website: https://www.glia.com/
- LinkedIn: https://www.linkedin.com/in/danielmichaeli

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Profile page: https://yespress.io/dan-michaeli
Published by YesPress — https://yespress.io
Last updated: 2026-10-21