# Cyara

> Cyara is a customer experience (CX) assurance software company whose automated platform tests and monitors contact center systems - IVRs, chatbots, voice, digital channels and, increasingly, AI agents - before and after they reach customers. Founded in Australia in 2006 and now headquartered in Texas, Cyara helps large enterprises catch defects in customer-facing systems early, cut manual testing, and keep voice and digital channels working across more than 100 countries.

- **Founded:** 2006
- **Headquarters:** Austin, Texas, United States
- **Founders:** Alok Kulkarni (Co-founder & CEO (2006-2025), now Non-Executive Chairman), Luan Tran (Co-founder & CTO), Bonny Malik (Co-founder & Executive Director)
- **Team size:** ~350-364 employees
- **Products:** Cyara Automated CX Assurance Platform, Cyara Velocity, Cyara Botium, Cyara Pulse 360, Call Explorer & Conversational AI Testing
- **Notable:** Reported more than 30% year-over-year growth in the CX assurance market., Secured $350M+ growth investment from K1 Investment Management in January 2022., Reached ~$74.8M annual revenue with a ~350-person team.

## Products & services

- **Cyara Automated CX Assurance Platform** — Unified, next-generation platform combining AI validation, real-time monitoring and no-code test automation across voice, digital and GenAI-powered channels.
- **Cyara Velocity** — Design ideal customer journeys, auto-generate test cases from those designs, and execute them - bringing Agile and DevOps practices to contact center operations.
- **Cyara Botium** — Automated testing for chatbots and conversational AI - NLP scoring, conversational flow, security and performance testing across channels. Added via acquisition.
- **Cyara Pulse 360** — AI-driven end-to-end CX monitoring engine spanning 360+ carriers in 140+ countries, combining Voice Assure, Pulse and Number Trust.
- **Call Explorer & Conversational AI Testing** — Tools for discovering, mapping and testing IVR and conversational AI call flows.

## Achievements

- Reported more than 30% year-over-year growth in the CX assurance market.
- Secured $350M+ growth investment from K1 Investment Management in January 2022.
- Reached ~$74.8M annual revenue with a ~350-person team.
- Bootstrapped to profitability before taking outside capital.
- Expanded Pulse 360 monitoring to 360+ carriers across 140+ countries.
- Launched general availability of a next-gen agentic-AI CX assurance platform in July 2025.

## Latest updates

- **2025-12** — Sushil Kumar appointed Chief Executive Officer, succeeding co-founder Alok Kulkarni, who becomes Non-Executive Chairman.
- **2025-07** — General availability of Cyara's next-generation, agentic-AI-powered CX assurance platform unifying voice, digital and GenAI channel testing.
- **2025** — Pulse 360 monitoring coverage expanded to 360+ carriers across 140+ countries.
- **2022-01** — Raised $350M+ growth investment led by K1 Investment Management.

## Links

- Website: https://cyara.com
- LinkedIn: http://www.linkedin.com/company/cyara
- Twitter/X: https://twitter.com/GetCyara
- YouTube: https://www.youtube.com/c/Cyara
- Facebook: https://facebook.com/Cyara

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Profile page: https://yespress.io/cyara
Published by YesPress — https://yespress.io
Last updated: 2026-07-15