# CustomersAI

> CustomersAI is a Boston software company that helps ecommerce brands recognize website visitors, connect shopping behavior to customer profiles, and improve retention marketing. Formerly MobileMonkey, it now combines X-Ray identity resolution, Alfred audience management, email deliverability tools, and Meta server-side tracking, with a particular focus on Shopify brands using Klaviyo.

- **Founded:** 2018
- **Headquarters:** Boston, United States
- **Founders:** Larry Kim (Founder and CEO)
- **Products:** X-Ray, Alfred, Inboxer, Email Deliverability Suite, Super CAPI
- **Notable:** Announced a $4.99 million Series A in April 2023., Company reported ranking No. 1286 on the 2023 Inc. 5000 list., Company-reported Jordan Craig test in February 2025 found a 2.79% purchase conversion rate for CustomersAI contacts.

## Products & services

- **X-Ray** — Extended identity resolution reconnects returning shoppers to profiles across sessions, browsers, and devices; optional new-visitor identification.
- **Alfred** — AI audience agent for Klaviyo recommends purchase-intent segments, profile suppression, and reactivation.
- **Inboxer** — Email deliverability script marketed to improve inbox placement.
- **Email Deliverability Suite** — Email validation, warming, and deliverability tools.
- **Super CAPI** — Server-side event tracking and identity-enriched signals for Meta advertising.
- **Klaviyo Grader** — Klaviyo analysis and industry benchmark report.
- **InstaChamp** — Legacy Instagram and Facebook direct-message automation offering still linked on the site.
- **APIs and webhooks** — Programmatic identity, event data, and CRM enrichment integrations.

## Achievements

- Announced a $4.99 million Series A in April 2023.
- Company reported ranking No. 1286 on the 2023 Inc. 5000 list.
- Company-reported Jordan Craig test in February 2025 found a 2.79% purchase conversion rate for CustomersAI contacts.
- Current homepage reports use by 500+ Shopify brands.

## Latest updates

- **2026-08** — Privacy policy modified August 11, 2026; describes identity graph use and contracted partner data sharing.
- **2026-09** — Company promoted Larry Kim’s appearance at the September 17 TikTok Shop Operators Summit.
- **2026-10** — Research snapshot: website positions CustomersAI as an AI retention platform for Shopify brands using Klaviyo, featuring X-Ray, Alfred, Inboxer, and Super CAPI.

## Links

- Website: https://customers.ai/
- LinkedIn: https://www.linkedin.com/company/customersai/
- Twitter/X: https://twitter.com/CustomersAI
- Instagram: https://www.instagram.com/customersai/
- Facebook: https://facebook.com/mobilemonkey

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Profile page: https://yespress.io/customersai
Published by YesPress — https://yespress.io
Last updated: 2026-10-03