# Customer Feedback Software Landscape

> A field guide to the customer-feedback software market through four companies that chose four different altitudes. UserVoice ties feature requests to revenue for product teams. InMoment runs enterprise-wide customer experience across voice, text and video. Mopinion catches feedback on websites, apps and email in real time. Aurelius stores and searches the raw material of UX research. Same promise - listen to customers - four incompatible answers to what happens after you do.

## Achievements

- Collectively defined the modern 'voice of the customer' software category across four distinct altitudes
- UserVoice pioneered tying feature requests directly to account value and revenue for prioritization
- InMoment built a unified Experience Intelligence (XI) platform spanning voice, text and video with NLP
- Mopinion made real-time, in-the-moment digital feedback (web, app, email) a standard product surface
- Aurelius turned scattered UX research into a searchable, reusable repository with unlimited users and storage

## Latest updates

- **2025-09** — Mopinion acquired by feedback-and-survey company Netigate
- **2025** — InMoment acquired by Press Ganey Forsta to expand CX intelligence capabilities

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Profile page: https://yespress.io/customer-feedback-software-four-different-bets
Published by YesPress — https://yespress.io
Last updated: 2026-08-08