# Customer Communications Management

> Customer Communications Management (CCM) is the enterprise software category behind the bills, statements, policy documents and notices that companies send at scale. Once a back-office printing concern, it is now a cloud-and-AI race worth billions, with OpenText's Exstream, Broadridge, Italy's Doxee and Cincom's Eloquence among the names fighting over who gets to write the letters you actually read.

## Achievements

- Enterprise CCM market valued near $2.8B in 2026, forecast toward $5.6B by 2033 at roughly 10.5% CAGR (Persistence Market Research).
- Doxee orchestrates billions of compliant communications annually and processes over 20% of all Italian e-invoices.
- OpenText Communications (Exstream) is one of the most-shortlisted CCM platforms alongside Quadient Inspire and SmartCOMM.
- Broadridge repeatedly ranked a leader in financial-services communications by the Aspire Leaderboard.

## Latest updates

- **2026-01** — Doxee named a Leader in the 2026 QKS Group SPARK Matrix for Customer Communications Management.
- **2026-01** — Analysts forecast the enterprise CCM market toward $5.6B by 2033 at ~10.5% CAGR.

## Links

- Website: https://www.opentext.com/products/customer-communications-management
- LinkedIn: https://www.linkedin.com/company/doxee

---

Profile page: https://yespress.io/customer-communications-management-quiet-gold-rush
Published by YesPress — https://yespress.io
Last updated: 2026-08-07