# CU*Answers

> CU*Answers is a credit union-owned technology cooperative supplying core processing, digital banking and managed services. Based in Grand Rapids, it combines shared software development with operational support, training and an ownership model that gives participating credit unions a stake in their supplier.

- **Founded:** 1970
- **Headquarters:** Grand Rapids, United States
- **Founders:** A group of West Michigan-area credit unions (Founding cooperative institutions)
- **Products:** CBX, CU*BASE, It’s Me 247, CU*Forms and Enhanced Online Vault, Complete Care
- **Notable:** Expanded from basement operations in 1970 to a reported 222 credit union clients in May 2026., Introduced It’s Me 247 in 2007., 2025 annual meeting minutes record $4.2 million in 2024 patronage dividends and $5.7 million in bonus patronage.

## Products & services

- **CBX** — Browser-delivered core interface replacing CU*BASE GOLD, retaining core tools and built-in customer relationship management; hosted ASP and self-processing options.
- **CU*BASE** — Longstanding core processing platform whose GOLD interface is being retired in favor of CBX.
- **It’s Me 247** — Member online and mobile banking, supported by integrated self-service channels.
- **CU*Forms and Enhanced Online Vault** — Document workflows, archiving and electronic signature services.
- **Complete Care** — Selectable managed IT services including hosting, server and workstation management.
- **Custom Training Edition** — Practice environment that mirrors a credit union’s configuration without modifying live member data.
- **CU*Answers University** — Free ongoing training and web conferences for credit union staff.
- **Lender*VP** — Lending support and collections services, including execution of 1Click offers.
- **AuditLink** — Audit, compliance and vendor-management support for credit unions.

## Achievements

- Expanded from basement operations in 1970 to a reported 222 credit union clients in May 2026.
- Introduced It’s Me 247 in 2007.
- 2025 annual meeting minutes record $4.2 million in 2024 patronage dividends and $5.7 million in bonus patronage.
- Added four Custom Training Edition implementations announced June 24, 2026.

## Latest updates

- **2026-09** — September 28 update to Conversations on describes a group focused on what comes next for CBX.
- **2026-08** — Announced a September 2 CU*Forms update intended to improve FormFLOW screen loading and transitions.
- **2026-06** — Announced four CTE implementations, including GHS, Compass and Ripco credit unions and one Servicer Edition client.
- **2026-03** — Acknowledged recurring CBX session timeout and disconnection issues; planned a production update March 19 following beta testing.
- **2026-01** — Announced January 27 GOLD retirement for credit unions without recurring CBX timeout issues, with exceptions for affected institutions.

## Links

- Website: https://www.cuanswers.com/
- LinkedIn: https://www.linkedin.com/company/cuanswers
- Twitter/X: https://twitter.com/cuanswers
- YouTube: https://www.youtube.com/@cuanswers
- Facebook: https://www.facebook.com/cuanswers

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Profile page: https://yespress.io/cu-answers
Published by YesPress — https://yespress.io
Last updated: 2026-10-01