# CSV Now

> CSV Now is a US-based outsourcing and professional services company that recruits Philippines-based teams for customer support, technical support, administration, accounting, medical billing, and AI data annotation. Its offer combines recruitment and operational support with direct client management, alongside talent acquisition and content marketing expertise.

- **Founded:** 2020
- **Headquarters:** Las Vegas, United States
- **Founders:** Ritchie Tendencia (Founder & CEO)
- **Products:** Customer support outsourcing, Technical support outsourcing, Offshore professionals / virtual assistants, Accounting and bookkeeping, Medical billing and coding
- **Notable:** Published an information security policy approved by Ritchie Tendencia on August 28, 2024., Featured in a September 2024 Authority Magazine founder interview and June 2025 Beyond Borders podcast episode., Public recruiting testimonials include work on CloudTrucks technical hiring and Mixpanel security hiring.

## Products & services

- **Customer support outsourcing** — Dedicated live chat, email/helpdesk, voice, and social media support; advertises month-to-month flexibility.
- **Technical support outsourcing** — Product-trained specialists offering 24/7 troubleshooting and integration with client workflows.
- **Offshore professionals / virtual assistants** — Dedicated Philippines-based assistants working 40 hours per week in the client’s time zone. Published Grow tier: $12/hour; Scale: $18.33/hour.
- **Accounting and bookkeeping** — Financial reporting, invoicing, accounts payable, accounts receivable, data entry, reconciliation, and back-office support.
- **Medical billing and coding** — Billing, coding, denial management, payment posting, receivables recovery, credentialing, claims, scheduling, and collections.
- **AI data labeling** — Managed image/video classification, text and entity labeling, bounding boxes/polygons, and video tracking.
- **Talent acquisition and recruiting** — Technical recruiting, staffing, executive search, and recruitment process outsourcing listed in its company profile.
- **Content marketing and SEO** — B2B content and search marketing expertise led by Talal Syed.
- **Outsourced Customer Support Playbook** — Free, form-gated 12-week onboarding manual with 12 editable templates, including QA scorecards and escalation workflows.

## Achievements

- Published an information security policy approved by Ritchie Tendencia on August 28, 2024.
- Featured in a September 2024 Authority Magazine founder interview and June 2025 Beyond Borders podcast episode.
- Public recruiting testimonials include work on CloudTrucks technical hiring and Mixpanel security hiring.

## Latest updates

- **2026-03** — Published “Your support team is a revenue engine, not a cost center” on March 8, arguing for retention and customer lifetime value in support measurement.
- **2025-06** — Beyond Borders Episode 032 featured Tendencia discussing hiring and customer support outsourcing; episode page dated June 15.

## Links

- Website: https://www.csvnow.com/
- LinkedIn: https://www.linkedin.com/company/csvnow

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Profile page: https://yespress.io/csv-now
Published by YesPress — https://yespress.io
Last updated: 2026-10-25