# Crisp

> Crisp is a bootstrapped French SaaS company that turns scattered customer conversations - live chat, email, WhatsApp, Instagram, Messenger - into a single AI-assisted inbox. Founded in Nantes in 2015 by Baptiste Jamin and Valerian Saliou, it started as a free live-chat widget and rebuilt itself into an AI customer support platform anchored by Hugo, an AI agent that resolves routine tickets on its own. Roughly 600,000 companies use Crisp, and about 250 million people interact with those companies through it every month - all built without a cent of venture capital.

- **Founded:** 2015
- **Headquarters:** Nantes, France
- **Founders:** Baptiste Jamin (Co-Founder & CEO), Valerian Saliou (Co-Founder & CTO)
- **Team size:** ~25 people, fully remote with a home office in Nantes, France
- **Products:** Hugo (AI Agent), Shared Inbox, Chat Widget / LiveChat, CRM, Knowledge Base & Helpdesk
- **Notable:** Grew to ~600,000 companies and ~250 million monthly end-users while fully bootstrapped, Sustained a decade of profitable growth with no venture capital, G2 recognitions including High Performer, Momentum Leader and Loved by Customers (Winter 2025)

## Products & services

- **Hugo (AI Agent)** — An AI customer support agent that understands intent, answers from a company's knowledge sources, guides users to resolution and hands off to humans when needed - autonomously resolving roughly 40% of incoming requests.
- **Shared Inbox** — An omnichannel team inbox that consolidates live chat, email, WhatsApp, Messenger, Instagram, phone and more into one collaborative workspace.
- **Chat Widget / LiveChat** — A customizable website chat widget - Crisp's original product - for real-time visitor conversations.
- **CRM** — A built-in support CRM that syncs and enriches customer data for personalized interactions.
- **Knowledge Base & Helpdesk** — Self-service help center and article tools so customers can resolve issues without contacting support.
- **Ticketing System** — Ticket management for tracking and resolving customer requests across channels.
- **Campaigns** — Email and in-app messaging campaigns for proactive marketing and onboarding.
- **Status Page** — A hosted status page to communicate incidents and uptime to customers.
- **Chatbot / Automations** — No-code bot and workflow builder to automate routine conversations.
- **Chat SDK & APIs** — Developer SDKs and REST APIs to embed and extend Crisp inside apps and mobile products.

## Achievements

- Grew to ~600,000 companies and ~250 million monthly end-users while fully bootstrapped
- Sustained a decade of profitable growth with no venture capital
- G2 recognitions including High Performer, Momentum Leader and Loved by Customers (Winter 2025)
- Rebuilt core parts of the platform to ship Hugo, its AI support agent
- Hugo topped Product Hunt on launch
- 4.5-star average customer rating

## Latest updates

- **2026-01** — Launched Hugo, its AI customer support agent, publicly at hugo.ai; it topped Product Hunt and can autonomously resolve ~40% of requests.
- **2024-11** — Marked 10 years of bootstrapping and ~250M monthly users, repositioning from a live-chat tool to an AI customer support platform.
- **2022-04** — Restructured pricing with generous fair-use limits and grandfathered existing customers as it moved upmarket.

## Links

- Website: https://crisp.chat
- LinkedIn: https://www.linkedin.com/company/crisp-im
- Twitter/X: https://twitter.com/crisp_chat
- GitHub: https://github.com/crisp-im
- YouTube: https://www.youtube.com/channel/UCBgCqEfwt_454jVG7qpi_KQ
- Instagram: https://www.instagram.com/crisp.chat/
- Facebook: https://www.facebook.com/crispchat

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Profile page: https://yespress.io/crisp
Published by YesPress — https://yespress.io
Last updated: 2026-08-05