# Cresta

> Cresta is a generative AI platform built for the contact center, unifying human and AI agents on one system to coach reps in real time, automate post-call work, and turn millions of conversations into measurable revenue, retention, and compliance outcomes.

- **Founded:** 2017
- **Headquarters:** Sunnyvale, California, United States
- **Founders:** Zayd Enam (Co-founder & CEO), Tim Shi (Co-founder & CTO), Sebastian Thrun (Co-founder & Chairman)
- **Team size:** ~450 employees
- **Products:** Cresta Agent Assist, Cresta Director, Cresta Insights, Cresta AI Agent, Cresta Opera
- **Notable:** Raised $401M+ across five rounds with a $1.6B valuation, Nearly quadrupled ARR over two years (2022-2024), Named to Forbes AI 50 and CB Insights AI 100

## Products & services

- **Cresta Agent Assist** — Real-time guidance, suggested responses, auto-summarization, and knowledge surfacing during live customer conversations.
- **Cresta Director** — AI-powered console for managers with automated scorecards, quality assurance, and personalized coaching plans.
- **Cresta Insights** — Conversation analytics that surfaces customer trends, product gaps, and revenue opportunities from every call.
- **Cresta AI Agent** — Generative virtual agent that handles end-to-end customer interactions across voice and chat.
- **Cresta Opera** — No-code workflow builder for orchestrating AI across the contact center.

## Achievements

- Raised $401M+ across five rounds with a $1.6B valuation
- Nearly quadrupled ARR over two years (2022-2024)
- Named to Forbes AI 50 and CB Insights AI 100
- Powers customer experience at Fortune 500 brands including Hilton, CVS, and Intuit
- Featured by Andreessen Horowitz as a defining real-time AI company

## Latest updates

- **2024-11** — Closed $125M Series D led by World Innovation Lab and Qatar Investment Authority.
- **2024** — Launched four new products at Cresta Wave: AI Agent, Director, Opera, and refreshed Agent Assist.
- **2025** — Opened engineering hubs in Romania and India to scale R&D.

## Links

- Website: https://cresta.com
- LinkedIn: https://www.linkedin.com/company/cresta-inc
- Twitter/X: https://twitter.com/cresta
- YouTube: https://www.youtube.com/@CrestaAI
- Facebook: https://facebook.com/people/Cresta/100054379936291/

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Profile page: https://yespress.io/cresta
Published by YesPress — https://yespress.io
Last updated: 2026-05-29